Review History for Verified Resident 853941

Avana Chandler


Updated Review

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Resident 853941

Verified Resident ā€¢ 2020 - 2022

11/6/2022

The office staff at Avana Chandler rarely solved an issue let alone returned a phone call. We had security issues the entire time we lived there, and no one seemed to want to find a solution. In addition the community center/fitness room was almost always lacking toilet paper, paper towels, equipment wipes, etc. Often the restroom was locked while an office employee was using it. There are two stalls and it was very inconvenient to walk all the way back to my apartment, during my workout, to use the bathroom and then walk back.
    Manager

    11/17/2022

    Avana Chandler
    Good Morning, thank you for taking the time to leave us a review. We appreciate the opportunity to turn your experience around. Please feel free to reach out to us at any time via email at [email protected] or by phone at 480.786 .0613. We would love to hear from you!
    2 Previous Reviews

    Previous Review

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    Resident 853941

    Verified Resident ā€¢ 2020 - 2021

    12/23/2021

    We continue to have issues with packages delivered to both our door and the parcel room. With paying $27 per month for the service, it should not be an issue. Issues that are reported are only followed up on part of the time. That is usually if I call back to see if there is an update. The restrooms in the office/gym/pool area are sometimes locked and often out of toilet paper. The gym is frequently out of wipes to use to wipe down equipment.
      Manager

      12/30/2021

      Avana Chandler
      Verified Resident 853941, we're disappointed to hear of the negative experience and we thank you for leaving feedback. Please reach out to us at (480) 786-0613 so we may identify ways to improve your experience. Avana Chandler Team

      Previous Review

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      Resident 853941

      Verified Resident ā€¢ 2020

      12/15/2020

      Every time we call the office we are told someone will call us right back with an answer, even if it is what days they are open during a holiday. We never get a call back. The grounds crew is very noisy and the grounds look just OK for all the time and noise. There are dead trees. They seem to trim one shrub and skip the next. We have had many people come to our door and several right into our home, thinking we are the leasing office. It is not very safe. Besides the noise from Chandler Blvd. everyone honks their horns to lock their cars regardless of the time of day or night. There are areas of the parking lot that are pretty dark when I am out walking my dog.
        Manager

        12/22/2020

        Avana Chandler
        It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. If you are willing to give us another chance, please reach out to us at (480) 786-0613 to speak to our manager directly.

        Review 57 out of 235

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