Review History for Verified Resident 906003

Avana Chandler

Updated Review

Resident 906003

Verified Resident • 2018 - 2021

10/8/2021

This is a great place to live if nothing breaks. If you dont need maintenance then I would recommend. No maintenance is actually completed though, so I cant tell people to live here. Also every single time you call the office they dont answer and the call gets routed to another location. The people say that Avana will call back, but we have never been called back.

Manager

10/18/2021

Avana Chandler

Thank you for your feedback. We were short handed with maintenance recently however now fully staffed. We aim to answer all our calls however if we are talking with someone in the office we will let our call go to the call center where a live person will attempt to assist. They are great about forwarding messages and we try to return all our calls within the same day. We apologize if that didn’t happen. I can assure you it not common. -Avana Chandler Team

1 Previous Review

Previous Review

Resident 906003

Verified Resident • 2018 - 2021

5/19/2021

As long as you dont have to interact with admin/maintenance its a good place live. As soon as something breaks or you have a question, expect at least a few weeks (or a month) for anyone to get back to you.

Manager

5/21/2021

Avana Chandler

Thank you for the review. We appreciate the feedback and would like to get more information on the recent interaction. Our office team is normally very responsive. Our goal is to follow up within the same business day. If that is not possible, it will be within 24. You can call 480-786-0613 or email [email protected]. We always have a live person answering our calls. There are times we get very busy in the office but we still do our best to get back to our residents as quickly as possible. -Avana Chandler Team

Review History for Verified Resident 906003

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