Review History for Verified Resident 929556

Avana Chandler


Updated Review

Review Author Icon

Resident 929556

Verified Resident ā€¢ 2021 - 2023

7/8/2023

I have been disappointed with the management here at Avana the last few years. There is an extremely high turn over rate of employees, there seem to be a lack of communication among staff which makes it difficult if you need anything done. Maintenance is always understaffed and orders are left incomplete for months or closed without any notice. The playground equipment is old and unsafe.
    Manager

    7/13/2023

    Avana Chandler
    Thank you for taking the time to leave us a review. As we are fully staffed we are currently working to get all work orders completed and community initiatives as well. Thank you and have a great day.
    4 Previous Reviews

    Previous Review

    Review Author Icon

    Resident 929556

    Verified Resident ā€¢ 2021 - 2022

    12/14/2022

    Management has changed many times in the short time that we have lived here. Maintenance always seems to be understaffed and overworked which makes work orders sometimes take weeks and months to get resolved. The playground equipment is unsafe and extremely outdated for children. This will likely be our last year living here; rent is much too expensive for what we are getting.
      Manager

      12/20/2022

      Avana Chandler
      Thank you for the review and feedback, we appreciate your understanding on our staffing challenges and are working towards a resolution. We appreciate your patience. Avana Chandler Team

      Previous Review

      Review Author Icon

      Resident 929556

      Verified Resident ā€¢ 2021 - 2022

      7/23/2022

      I do like the neighborhood and community. The apartment units are average, it is strange that everyone pays (very) different rates for the exact same unit. There has been a high turn over rate of management in the short time that I have been here. Maintenance also has a high turn over rate and as a result requests can take a long time to complete.
        Manager

        7/28/2022

        Avana Chandler
        Hello Verified Resident 929556, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

        Previous Review

        Review Author Icon

        Resident 929556

        Verified Resident ā€¢ 2021 - 2022

        4/6/2022

        I enjoy that we are close to stores, parks, restaurants, and schools. I have seen the apartment community decline since my move in last summer. There is poop everywhere, the grass is dead from over watering, and the play equipment is breaking. My rent is way too high for the quality of my apartment (and I pay the highest rate of any of my surrounding neighbors for a smaller space). I received a notice for several violations that had been ā€œreportedā€ yet most of them were not applicable to me and when I called management they were short and somewhat rude to me about my concerns. I avoid contacting management unless itā€™s urgent as I donā€™t generally enjoy my interactions with them.
          Manager

          4/21/2022

          Avana Chandler
          Verified Resident 929556, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Avana Chandler Team

          Previous Review

          Review Author Icon

          Resident 929556

          Verified Resident ā€¢ 2021

          7/20/2021

          The community is nice, although there have been some safety concerns recently as I heard gunshots one night and the following night had the K-9 unit outside my front door. The cleanliness of the unit upon moving in was disappointing. I am also dealing with a major ant infestation now less than three weeks after moving in.
            Manager

            7/22/2021

            Avana Chandler
            Verified Resident 929556, we truly appreciate your honest feedback. We would like to be able to address your pest control issue if you can contact the office at 480-786-0613. Thank you so much again for taking the time to leave us a review! We hope you have a great day! -Avana Chandler Team

            Review 45 out of 235

            Share This Review

            Contact Property

            October 2024

            Sun
            Mon
            Tue
            Wed
            Thu
            Fri
            Sat
            1
            2
            3
            4
            5
            6
            7
            8
            9
            10
            11
            12
            13
            14
            15
            16
            17
            18
            19
            20
            21
            22
            23
            24
            25
            26
            27
            28
            29
            30
            31
            Beds

            0

            Baths

            0

            Share This Review