Review History for Verified Resident 1078332

Avana Chandler


Updated Review

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Resident 1078332

Verified Resident ā€¢ 2022 - 2023

9/21/2023

Maintenance is poor, Do not take resident issues seriously. They provided broken dryer during move-in and not fixed for more than 1 year They closed maintenance request multiple times without fixing issue.
    Manager

    9/22/2023

    Avana Chandler
    Thank you for taking the time to leave us a review regarding your experience. Please reach out to us at (480) 786-0613 when you can so we can address this situation directly. Thank you and have a great day.
    4 Previous Reviews

    Previous Review

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    Resident 1078332

    Verified Resident ā€¢ 2022 - 2023

    6/1/2023

    I have lived in 5 different states and 7 different communities in United States. This is worse community I ever seen. I am regretting my decision to choose this community. They don't care about resident maintenance requests even emergency request (Toilets). We have kids and we have some cloths everyday to clean and dry. Now we have to go outside for laundry, this wasting of time and money. That is very frustrating.
      Manager

      6/13/2023

      Avana Chandler
      Thank you for taking the time to leave us a review. We appreciate your constructive feedback and hope to discuss this further with you. Please reach out to our office via email or phone at your earliest convenience so that we may address any outstanding issues. Thank you and have a great day.

      Previous Review

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      Resident 1078332

      Verified Resident ā€¢ 2022 - 2023

      5/3/2023

      Maintenance is horrible in this site, so much frustrating, nothing happen after multiple call and office visit. Even they don't care about emergency services. They took 3 months to fix my both blocked toilets. They gave us bad dryer and we have been trying to get fix dryer for 8 months.
        Manager

        5/4/2023

        Avana Chandler
        Thank you for taking the time to leave us a review. We appreciate your feedback. Please reach out to the front office via email at [email protected] or by phone to further discuss items of concern. We will be happy to get them addressed as soon as possible. Thank you and have a great day.

        Previous Review

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        Resident 1078332

        Verified Resident ā€¢ 2022 - 2023

        3/17/2023

        Poor maintenance, they took months to fix emergency maintenance. They close maintenance request without fixing even maintenance staff does not appear in apartment. After multiple follow-up nothing change.
          Manager

          3/19/2023

          Avana Chandler
          Thank you for taking the time to leave us a review. We appreciate the constructive feedback and hope to turn your experience around. Please reach out to the office via email at [email protected] or in person during office hours to further discuss any outstanding requests. Thank you and have a great day.

          Previous Review

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          Resident 1078332

          Verified Resident ā€¢ 2022

          10/25/2022

          They took 1 month to consider maintenance after multiple emails, phone calls, office visit, I used their online portal to submit requires, They did not fix all issue and they closed all without our confirmation. I understand they have low staff but 1 month too much. I got broken equipment (dryer) when I moved in, I have already mentioned that in inspection form. That dryer still not fixed.
            Manager

            10/29/2022

            Avana Chandler
            Good Morning, Thank you for taking the time to leave us a review. We appreciate the constructive feedback and opportunity to fix whatever issues you maybe experiencing. We appreciate your patience as we work to get all work orders completed for all of our residents. Should you need any further help, please feel free to contact our office at any time. Thank you and have a great day.

            Review 39 out of 235

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