Review History for hgreiling

Capri on Camelback


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hgreiling

Resident 2016

11/22/2016

I am currently living at Capri on Camelback and to anyone considering living here, I would highly suggest you look else where. Upon applying I read numerous bad reviews about the apartment complex, but ignored them and decided to live here anyways. THIS WAS A HUGE MISTAKE. For starters, when signing the lease you are told that utilities will be a flat rate of $125. This is a lie. After paying my first few bills and realizing my utilities were well over $125, I called the front office. They told me that "the $125 rate was an average" and that they cannot do anything about it. Although this is not what I was told when signing the lease form. Also while signing the lease we were told that upon moving out I would be charged $50 for a carpet cleaning fee, and any additional fees to clean the apartment. Sounds reasonable, right? Well, once I got my keys and opened my apartment doors I realized my apartment WAS NOT EVEN CLEANED FROM THE PREVIOUSLY RENTERS THAT LIVE IN THE UNIT. The microwave and stove had stains on it, the bathroom sinks were gross, and carpet was not even vacuumed, and the walls and doors were even stained with gross yellow and brown marks. The balcony door was broken, the master bedroom was missing a screen from the window, the kitchen cabinets are cracked open and falling apart, and the guest bathroom had water leaking from the light socket in the ceiling. Now that I have been living here a few months I can easily say, hot water is a luxury here at Capri. This morning I waiting 10 minutes for the water to heat up, it never did. And I was forced to wash my hair in freezing cold water before running off to work. You also get NO control over your AC/Heating. I've had my AC switched to off for two weeks and I can still hear it running all day and night. So much for saving money on utilities by not running your AC right? If you ever have a package delivered to your apartment unit, it is kept in the front office in a room with all other packages, which every single resident has access to that room and can come and go taking whatever they would like when they leave. My roommate has had her package stolen from the room and management does nothing about it. Then there are the pet owners that leave their dogs poop all over the complex which wouldn't be that big on a deal if I didn't have to plug my nose every time I am walking to and from my car. And of course you just have to love the rude ladies working in the front office. The last time I called up there having a question about when rent was due, she told me she was to busy to help me and hung up. Far to overpriced for the quality of the complex. The only good thing I have to say about this place is the maintenance staff is quick to respond to any requests and very helpful. If this review doesn't scare you away, I don't know what else will. DO NOT LIVE AT CAPRI ON CAMELBACK.
    Manager

    11/26/2016

    Capri on Camelback
    Thank you for taking the time to leave us feedback, Hailey. I am sorry to hear that your experience at our community has been unsatisfactory. I would personally like to discuss the situation and see if I can help resolve the challenges you are experiencing. If you send me your contact information at [email protected] I will reach out to you to set up an appointment. We can look into any aspects needing to be addressed in your apartment and review your utility charges for accuracy, and anything else you need assistance with. We apologize for any inconvenience with the water outage earlier this week, unfortunately this was out of our control and due to City of Phoenix troubleshooting the main water line, which affected several businesses along 40th and Camelback, and we were not given any notice. I would love to take this opportunity to turn the situation around for you and make you feel the amount you are paying for rent is worth your stay, so I look forward to talking with you. Sincerely, Zofia, Community Manager. 602-8402400

    Review 75 out of 341

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    Capri on Camelback

    October 2024

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