Review History for Verified Resident 885232

Palm Court Apartments


Updated Review

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Resident 885232

Verified Resident 2012 - 2021

3/18/2021

Very late response for work orders. Staff is not transperant in communication. It happened when I switched apartment also on the pricing. They do not share right information with us. You will be lucky if your work order is taken care in less than a month time.
    Manager

    3/22/2021

    Palm Court Apartments
    Dear Resident, we're disappointed to hear of the negative experience you had. We would like to work towards a resolution, so if you are willing, please reach out to us at (623) 322-1400 to discuss this further. Thank you, Heather Schintler Palm Court Community Manager
    2 Previous Reviews

    Previous Review

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    Thiru_s

    Resident 2012 - 2020

    12/14/2020

    Maintenance really bad. They don't even care about emergency request. My kitchen disposal is not working for last 22 days. Someone came to check in after 2 weeks and figured that it needs replacement. He said that he would come next day with new one. Its been a week since that happened and no one showed up. I followed up with office saying that it really stinks in the house. Their response is quite normal saying that there are other emergency requests in community. For the last 2+ years the maintenance is really worst. I called up/visited office at least 6 times for the same request. Update 1: BTW, if you are newly moved in then your request will be taken care immediately. That's what is happening right now. Someone just moved in to my next door and maintenance guy is at their door to take care of something. Whereas if you are old resident (me) and if your Emergency request is pending for 20+ days then it does NOT matter to them. No one answers your calls even if you drop note in voice mail. No response in email either. WORST service. And you can not enter office because of Covid 19 the office is closed. May God bless old residents in Palmcourt apartments.
      Manager

      2/2/2021

      Palm Court Apartments
      Thiru_s, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (623) 322-1400 to discuss this further.

      Previous Review

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      anonymous

      Resident 2012 - 2018

      7/23/2018

      Nice and secured place but no play area for kids. Also, recently the prices have gone up compared to neighborhood apartments. Still a decent place to live at. I would recommend friend to live here, given he/she gets it for decent price.
        Manager

        8/14/2018

        Palm Court Apartments
        Anonymous, thank you for your kind review; we are happy to pass along your comments to the team here at Palm Court! Thank you, and have a fantastic day!

        Review 71 out of 267

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