Review History for Verified Resident 862997

Palm Court Apartments


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Resident 862997

Verified Resident 2019 - 2020

1/14/2021

My experience has been subpar in this community. It takes way too long for management to fix issues that are their fault. I had to wait almost 6 months to get my mailbox fixed. During this time I was essentially being ignored by management. Eventually when I threatened to not pay rent did they "find" an additional mailbox door. I had to wait 6 months without mail because they didn't want to look for 5 minutes in the storage closet. Another time I had to wait 3 weeks for maintenance to come and fix a broken sink. I was told multiple times that they would come on certain days and they missed 3 weeks worth of appointments. On a separate occasion I woke up with a maintenance man in my apartment due to my water heater leaking. I didn't wake up hearing him knocking, no I was woken up by him in my apartment. Typically you need a 2 day notice before entering my apartment (as required by the lease) but I woke up with this man in my apartment. Had I been a woman or more afraid of men in my apartment, I don't know how traumatizing to would have been. Overall not satisfied at all.
    Manager

    1/19/2021

    Palm Court Apartments
    Dear Resident, we regret to hear that you had a negative experience with us. We don't have extra mailbox doors in our storage room, and had to find a vendor that would be able to supply parts to fix the 24 year old mailbox doors, we are working on trying to get these mailboxes replaced due to the age of them, and not being able to find parts when they are broken. I do apologize that it took so long for them to come fix your sink, as it should not have been the case and I will look into why this took so long. We also apologize about having t enter your home for the water heater, however, this is considered an emergency, and in your lease it states that we can enter for emergency purposes at any time. The water heater was leaking into the home of the resident below you, and we needed to stop this from continuing. I know that you feel that management was ignoring you, but this was not the case at all. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (623) 322-1400. We look forward to hearing from you.

    Review 75 out of 267

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    October 2024

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