Review History for Verified Resident 1204946

Homecoming at The Preserve

Updated Review

Resident 1204946

Verified Resident • 2019 - 2024

8/31/2024

I've been here since 2019, and the for the most part my experience here has been good. I have noticed in the last year or two things have changed as it relates to service calls and the up keep of the property and some of people that now live in the community. I'm seeing a lot more complaints about simple things that aren't being done as they once were, and there seems to be a lack of movement from Management in addressing the issues.

Manager

9/1/2024

Homecoming at The Preserve

Hello, Thank you for sharing your feedback and for being a valued resident since 2019. We're sorry to hear that your experience has not been as positive recently. We take your concerns seriously and are committed to improving our service and addressing the issues you've mentioned. Your input helps us understand where we need to make changes, and we're actively working on enhancing our maintenance response times and overall community upkeep. Please feel free to reach out directly if there's anything specific you'd like us to address. We're here to help and ensure you have a comfortable living experience. I can be reached at 909.606.0681 and would ne happy to meet with you at any time to address your shared concerns. Sincerely, Sasha E -Community Administration Manager

1 Previous Review

Previous Review

Resident 1204946

Verified Resident • 2019 - 2023

12/4/2023

For the most part my experience here has been mostly positive. I think the staff does a pretty good job of the handling things here in the community. I would like to see more consistency with the upkeep of the scrubery and weeds and such on our patios and porches.

Manager

12/27/2023

Homecoming at The Preserve

Thank you for sharing your feedback. We're pleased to hear about your mostly positive experience and appreciate your acknowledgment of our staff's efforts. Your concern about the consistency of patio and porch upkeep is noted, and we'll work diligently to address and improve this aspect. If you have any specific suggestions or further comments, please feel free to reach out. We value your input and are committed to enhancing your living experience. Sincerely, Mari Nilsson Bailey - General Manager

Review History for Verified Resident 1204946

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