Review History for Verified Resident 1180059

Lakewood Apartments at Lake Merced

Updated Review

Resident 1180059

Verified Resident • 2023

10/1/2023

Staff does everything they can and are available and professional and courteous. However, there are more problems daily than they can deal with. The stairways are disgusting among other legitimate danger hazards including illegal drug use. The noise is unbearable at times with constant screaming. Also the front of the apartments have become hangout lounges at random hours.

Manager

10/9/2023

Lakewood Apartments at Lake Merced

I appreciate your acknowledgment of our staff's professionalism and availability. We take pride in providing a high level of service to our residents. I'm sorry to hear about the challenges you're facing within the community. It's concerning to hear about issues like stairway cleanliness, safety hazards, and illegal drug use. The safety and well-being of our residents are top priorities, and we will work diligently to address these concerns promptly. Excessive noise and disturbances can be disruptive to residents' quality of life, and we will take steps to address this issue as well, such as reinforcing community quiet hours and addressing noise complaints.

1 Previous Review

Previous Review

Resident 1180059

Verified Resident • 2023

9/12/2023

I've been here 10 years and overall it's been a good experience. Helpful staff and this apartment is much cleaner and nicer than my last one. The only thing is it is an old building and the common space is abused by tenants

Manager

10/9/2023

Lakewood Apartments at Lake Merced

Thank you for sharing your perspective after 10 years of living in our community. We appreciate your loyalty and feedback. It's great to hear that you've had a positive experience overall, and that you find our staff to be helpful. We're dedicated to providing excellent service to our long-term residents like you.

Review History for Verified Resident 1180059

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