Review History for anonymous

New Name same Bull

I moved in a year ago back when they were still called the 'Renaissance' and had begun doing the pretty new brick exteriors. Our second week, we had a leak coming in from our bathroom ceiling. It left a nice big hole. Called in maintenance, said they'd be back once it dried to fix it. Called them back TWO WEEKS later said they were sending someone over, never showed. We gave up. A few months flew by and the renaissance became the Mercer. Tried our luck to get the hole patched AGAIN, same old story. And I don't have time to sit around and wait for a hole to be fixed. I actually have a job...that I DO. Oh...but it doesn't end there. Last month we were approaching the end of our lease. So I went to go give them our notice. 20 minutes of "if you stay, we'll reduce your rent THIS much!" later, I told them I'd think about it...but I'd still like the notice papers. Wouldn't you know it? I fell for it again. They said they'd send it to me, and I believed them. So...no papers for over 2 weeks, I call them leaving a voicemail (because apparently nobody picks up the phone over there, or answers emails) stating that I had planned on moving out June 30th and was still waiting on my Notice Papers. The next morning, they call me. Finally. "Oh...you can't move out on the 30th, you have to give us 30 days notice." I exploded a little inside. This was on the 10th of June, mind you. So, despite my better judgment to yell and scream, I just wanted to be over with it. Screw it, pay for the extra 10 days in July and be done with it. So I give them my fax number for them to fax it to me. SIX HOURS LATER. Still no fax. Tried calling, left a voicemail, sent an email. Few minutes later, tried calling again. Mailbox Full. I was only half surprised. Left another email. 6pm, I gave up. The Next Day (which happens to be today), I call them again. Same thing times three. Email...same. Turns out a friend of mine is in the neighborhood, I call him and he agrees to deliver the message in person. (message being, I still need those forms.) He gets there, knocks on the leasing office door, see's someone through the glass window, waves all friendly like. Lady comes up and points to the paper clock on the door. Will return at 12:30. Doesn't even open the door to say it. How rude. So my buddy goes off and kills some time, calls me for an update, and returns just before 12:30. Wouldn't you know it? The little paper clock now reads 2pm. DOES ANYBODY WORK THERE? (and I mean work, not sit at a desk eating chicken salad). He's still there...waiting. It's 2pm now and no update. I am so ready to move out. I have my new place July 1st. They can have my money for 10 days of July. I'm not going to be living there. They can use it to buy a clue. Good riddance.