This would be a great place to live except for 1 major flaw.
The previous owner of the Reserve at Warner Center, formerly the Mercer at Warner Center signed a contract with a company that provides internet, land line phone and TV service called Consolidated Smart Systems.
We have lived in this building for 4 years and when we first moved in we signed with Consolidated Smart Systems. Which of course required a 2 year contract. We soon realized, however, that the service they provide is subpar at best. The internet constantly goes in and out or slows down to barely anything. The phone service is staticy, often drops calls, and sometimes the service cuts out completely and you can't get phone calls in or out. The TV service isn't bad but you're only allowed to have DirectTV. Time Warner does service this area, but is banned from this complex due to the contract.
For us, once our contract was up, we decided it was time for a change. We canceled our Direct TV and no longer have TV service at all, and attempted to switch our internet and phone service over to AT&T.
The contract makes it so you cannot get any other TV service other than Direct TV.
For home phone and internet you do have an option of going with AT&T and that is the only other option you can have.
The phone service from AT&T, though offered is impossible to get. Despite many attempts from reps coming to our apartment the signal just flat out wouldn't come through and we couldn't even get a dial tone. We ended up giving up on having a landline and now only use our cell phones.
The internet service is a huge problem. The cables for the complex are all located in the parking area and from there are looped through to each apartment. They are old and very corroded and the new management, despite the fact that they are willing to spend the money to tear apart all the walls and apartments to remodel them, will NOT take the time or spend the money to update the cables.
AT&T service suffers because of this. Though they offer a high speed package of up to 12 megs download (which is bad enough as it is, considering cable internet download speeds can reach up to 100 mb down), you can't get even the 12 mb download speed to work at this complex. Attempting this only makes the service unstable and often you end up with no more than 1 or 2 mb down. The only way to stabilize the service is to lower the speed package down to 6 mb down, and even then what you actually get is between 4 and 5.5.
This is extremely unacceptable, and it's all in the name of forcing people to choose the poor service provided by Consolidated Smart Systems over the even poorer service from AT&T in order for the owner to make that much more in kick backs per new Consolidated Smart Systems customer.
