Review History for Unhappytenant31

Upsetting AC Experience

The recent heat wave that hit the San Fernando Valley over the weekend had temperatures nearing 118 degrees. Saturday afternoon, the AC shut down around 3:00 ish. The property manager and assistant manager were out of town and the problem did not get resolved till late Monday night. Tenants in my building were complaining about the heat on the top floor expressing their concern about the apartments being hotter than it was outside. <br><br>I work with property management companies and have experienced many different approaches to apartment managing. In my professional opinion, the slow response time to fix the AC problem during the record-breaking heat waves was totally unprofessional. The girls in the leasing office were in the center of hell dealing with complaints from tenants and unable to provide sufficient answers to solve the problem. The maintenance crew was doing what they could to fix the problem, but it was clear that a professional AC company needed to come to the property as soon as possible to resolve the problem.<br><br>On Monday, I had called the leasing office to get an update. After a frustrating conversation with a lady in the office, I walked down to the leasing office to get a straight answer. At that point, the answer was nothing but "we show the AC is up and running, but the AC technician will be here today." She was unable to provide a time period when she expected the repairman to be there. I felt as though she was happy her in air conditioned office and didn’t seem to care one of the buildings were incredibly hot.<br><br>Each time I walk into the leasing office, it seems the manager and assistant manager are behind closed doors. The cleanliness of the property is poor. The laundry room and stairwells are always dirty. I have not experienced cockroaches, but have had a hand full of spiders crawling around my unit. Around the complex, there are numerous spider webs and spiders. Bees have been noted flying around the property. It is very disappointing to live in a complex with so many issues and concerns that are not being resolved. If I were inspecting this property, I would rate the management as poor and the overall condition of the property to be satisfactory, with a list of deferred maintenance issues that would need to be resolved.<br>