The building structure is so old and weak (soft story building), therefore is not safe in earthquack event. Laundry room is not clean at all. Security does not exist since homeless peopel are living across street and are able to get in easily.
Manager
1/8/2019
The Reserve at Warner Center
Hello,
Thank you for taking the time to provide us with your feedback. We are saddened to hear about your 1-star experience at The Reserve. I can assure you that we conduct business with any and all necessary city safety guidelines. Our porter team works hard to ensure our facilities, including our laundry rooms, are well-maintained. We apologize if they were less than satisfactory upon your visit. Please feel free to reach out to the leasing office if the laundry room is not to satisfaction, our porter will address the situation. We provide nightly guard services to patrol interior properties and amenities as well. If you would like to schedule an appointment with the leasing office, we would be more than happy to address any additional questions or concerns. Thank you.
Sincerely, The Reserve Management Team