This is a good community based on its location accessibility to restaurants, malls, schools, freeway etc. The community is clean and staff is friendly.
The apartments are old and appliances and gadgets are old. While the community living experience is good, several repairs are often required in the apartment. Also the entire units AC was shut for over 2 months on summer in 2022 and the repairs were slow and very inconvenient. Recently, the turn around time on house repairs are also very slow and some complains with the office aren't getting us satisfactory and good responses. The answers from the maintenance staff on certain issues are vague and foolish and mostly come down to 'Live with the issue'
For the amount of repairs needed, the rent of the apartments is too high and is increasing.
Manager
8/14/2023
The Reserve at Warner Center
Dear Resident,
Thank you for sharing your experience here at The Reserve. Our team strives to maintain a clean and comfortable community for all residents and we're happy we've been able to provide that to you. We understand the frustration of delayed work orders and want to address any issues in your home that have yet to be completed. Please contact the leasing office (818)340-3750 at your earliest convenience so we may discuss these matters with you further.
Best regards,
The Reserve Management Team
1 Previous Review
Previous Review
Resident 984320
Verified Resident ā¢ 2020 - 2021
12/27/2021
The community is clean and is keen on deploying new technologies to make functioning easy. The amenities are usable and kept clean.
The laundry machines do not function most of the time and the dryers have burnt my clothes. Passage carpets and building needs a smart and good modern look.
Manager
12/28/2021
The Reserve at Warner Center
Dear Resident,
Thank you for taking the time to share your feedback with us. Resident satisfaction is our number one goal, and we appreciate your feedback regarding our overall community. We apologize for the issues you experienced with the laundry facilities, but are always happy to discuss ways to enhance the residential experience, so please feel free to contact us if you would like to speak with our team further. Thanks again for the review, wishing you a happy New Year!
Kind regards,
The Reserve Leasing Team