Review History for disapointed tenant

Isabella Apartment Homes


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disapointed tenant

Resident 2016 - 2017

1/30/2017

Think before you sign. I moved into my apartment a month ago and have been having allerygy/sinus problems since. Could not figure out why until I did some investigating today and found the furnace filter is caked with dirt and the bathroom fan cover had been painted locking in old dirt. Plus, its evident that the fan has not been cleaned in a very long time as well. I began my lease in the beginning of December on a unit I did not see. I wanted to secure a good rent price and was relocating from Atlanta. When I arrived; approximately 3 weeks after signing an paying rent in a unit I was not living in; I was saddened that the place was not ready. The laminate kitchen counter top was lifted and curling back, broken off pieces - just bad shape. I was pleased that the staff worked with me to get into another unit that was ready or so I thought. The dryer was not working properly and I asked for a new one. It took numerous complaints to get that taken care of. Unfortunately, it took the loss of 2 shirts that were ruined before they would believe me. Today, I send the assisant manager, Adyl, an email wth the photos I have attached here. Not even an apology or I will get maintanence there ASAP - Just, "I will put in a work order". When is the last time any of the staff have walked or checked on any of the uits prior to a new tenant moving in? Is this not a part of anyone's job? Is there not a check list to insure a smooth and clean move in? Do they not want happy tenants? In addition, its not cheap to live here either. You don't get what you pay for here.
Manager

2/2/2017

Isabella Apartment Homes
We appreciate you taking the time out of your day to leave us this honest review of our community. We're very sorry to learn that we fell short of your reasonable expectations. At this time we believe that your concerns have been addressed. Our maintenance team works diligently to ensure that all requests are completed in an efficient manner, and we apologize if you feel that you had to wait an inappropriate amount of time for your repairs. In the future if you ever feel that you've been waiting a long time for an important repair, please contact us in the front office so that we can help find a solution. We strive to provide our residents with a wonderful place to call home, and these kind of discomforts should not have to be tolerated. It is our standard to provide our residents with a passionate, hardworking office staff, and hope that you'll give us another chance to prove ourselves true of that. If you have any other questions or concerns, we would love to speak to you about those in the office.

Review 33 out of 83

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Isabella Apartment Homes

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