Review History for rickd

Update on my review

I have to update my review of Alara (formerly Brookside). Originally I had asked them if they could drop off some paint and I would paint my apartment, but they actually offered to have movers come in, move everything out, and then have the painters (Jeff Hixson) and carpet company (Arbor Carpet) come in and replace all of the carpet and paint the entire apartment, then had the movers come back and move everything back in. It was their way of saying thanks for being a long-term tenant. I give kudos to them, that was way more than I asked for, and I really appreciated the extra effort they went through (we re-scheduled the work so I could be off-site at a conference while they did it). I have to say, the carpet people did a fantastic job with the carpet, it looks awesome. As far as the painter goes, Jeff Hixson, this guy is the reason why we should be supporting our small businesses in Colorado. This is the 2nd time he's (his company) has painted my apartment, he did a couple of accent walls 3 years ago. I can't speak highly enough of him, he and his company do such an awesome job, and he has always been very professional when I've been here. He even came back after the carpet was done to do some touch-up work, and made sure that it looked great to me. We've (Alara) been through a couple of different managers since they took over the property. We now have Natalie, who will make herself available to the residents and seems to want to retain the good residents, and is also trying to incorporate some additional resident activities into the property. No offense to the other people in the office (I haven't really dealt with them), but if you come to the property, you should definitely ask for Andrea or Natalie (if available). Andrea is the leasing agent, and she really strives to ensure that she gives great customer service. I'm hoping that Natalie will also stay on the property and continue to bring the stability back to the property. Perry (Maintenance) knows these units better than anyone, he was here under Sares-Regis, and he and the entire maintenance staff are quick to perform work orders (even small, filter replacement work orders). Everyone gets a garage with their unit which is good since other parking is very, very limited and usually no spaces are available since some of the residents seem to think they should use them instead of their own garage. What property doesn't have problems? At least here it seems to be the biggest issue is the parking, and again, fortunately you have your own garage.