The epIQ Index - Experience & Performance Intelligence Quotient (epIQ) Index - gives renters an accurate and authentic understanding of what living at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings
Noise
4.2
Grounds
3.6
Safety
4.0
Office Staff
4.0
Maintenance
4.0
Neighborhood
4.0
Survey Ratings
SatisFacts™ Tour Survey
SatisFacts™ Move-In Survey
SatisFacts™ Maintenance Survey
SatisFacts™ Renewal Survey
Review Count
Number of reviews in the past 365 days
365
Manager’s Review Engagement
Percentage of reviews responded to
88.00%
Manager’s Review Reply Time
Average time to respond to reviews
4.5 days
The report card allows you to dig down into the 4 categories that make up the overall epIQ Grade. The categories were determined through extensive market research & focus groups with real renters, to be the most influential in making a leasing decision.
How quiet this community is.
Satisfaction with the upkeep and overall appearance of this community.
How effective the security is at this community.
How professional, knowledgeable, and helpful the community's staff are.
How effective the maintenance team is at resolving issues.
How accessible schools, parks, public transportation, and entertainment are to this community.
Sent after a renter has toured a community to evaluate their first impression of the community and the onsite team.
Measures a new resident's satisfaction with their new apartment and how well prepared the unit and onsite team were during the move-in period.
Measures a resident's satisfaction with how the onsite team handles maintenance requests from the time a work order is created to completion.
Sent 120 days before a resident's lease renewal to measure the perception of value provided by the community and to gauge a resident's likelihood of staying in the community.
The number of recent reviews (per unit) posted on the community's page in the past 365 days
The percentage of reviews to which community managers have responded.
The average time it takes community managers to respond to renter reviews.
Kickstart your search and check out the top performing communities from across the country.
These companies have strong epIQ performance across their portfolio of communities.
Start your epIQ search now!
Start Search