Review History for Verified Resident 995380

Advenir at Walden lake

Updated Review

Resident 995380

Verified Resident • 2021 - 2023

6/25/2023

There has been difficult times living there. Someone was shooting and our car got shot. When we moved in we had a broken master bedroom door. We were told it was going to be fixed. We are still waiting for it to be fixed. We do appreciate the things that has been fixed. For example our refrigerator door was broken and they fixed it. They fixed the plumbing in both bathroom. They replaced the rusted water heater, the broken air conditioner unit, the broken washer and dryer. All in all some times you might have to send a request in and visit the office but if you don't give up. Your things will get fixed or replaced.

Manager

6/27/2023

Advenir at Walden lake

Thank you for taking time and reaching out. Your feedback is extremely valuable as it allows us the opportunity to make corrections. We encourage you to contact us about your review so we may talk to you more about your situation and resolve anything that may be outstanding. Best Wishes, Advenir at Walden Lake Management Team

4 Previous Reviews

Previous Review

Resident 995380

Verified Resident • 2022 - 2023

2/22/2023

We want to say thank you. We had issues with the apartment from we moved in. We had sent in request and even gone to the office and made a complaint. Thankfully finally the new maintenance head guy came and fixed most of our issues in one day. He even replace our fridge door handle which had been broken over a year ago. Thank you maintenance team and Jose. Continue the good work.

Manager

3/9/2023

Advenir at Walden lake

Hello, Thank you for your review. We are sorry to hear that things haven't always been the best, but we are happy to hear our maintenance team has made improvements. We will continue working hard to improve what ever we can, and hope you will continue feeling like things are going up. Thanks again for your review. Warmest Regards, Advenir at Walden Lake Management Team

Previous Review

Resident 995380

Verified Resident • 2021 - 2022

7/17/2022

We had problems with our A/C. We called and sent in maintenance request. The maintenance staff came and looked at it figured what the problem was and fixed it. We also had a rusty water heater and that was replaced. Thank you maintenance staff. It might take them a while to fix stuff but they do.

Manager

7/27/2022

Advenir at Walden lake

Thank you so much for leaving this review for others to see. We truly appreciate it. Our staff and maintenance will always be here to help with any issue. We strive to earn these stars. Were so glad you are here staying with us. We would love to hear more details if you dont mind sharing, feel free to reach out to us, (305) 651-4039. Warm regards, the Advenir at Walden Lake team.

Previous Review

Resident 995380

Verified Resident • 2021 - 2022

6/5/2022

They have lied to us. I would not recommend this place to a homeless person. We pay our rent but they don't do what they say they did. It is as if no one cares! We have even gone to the office and talked to the people in the office. Yet still we submit our order to fix stuff and nothing gets done. Then we receive the email saying it is done when it's not. If that's not a lie then you tell me what's a lie? We are disappointed with this complex. It is not what we were told it would be.

Manager

1/13/2023

Advenir at Walden lake

Hello, thank you for taking the time to share your experience. We'd love to address your concerns directly. Please reach out to our manager at [email protected]. Thank you- Advenir at Walden Lake Team

Previous Review

Resident 995380

Verified Resident • 2021 - 2022

2/3/2022

When we moved in were disappointed because it was not what we expected.But, we do appreciate the fact that every time we send in a request to fix something it gets done quickly. Thank you! It has been an interesting experience.

Manager

3/9/2022

Advenir at Walden lake

Hello, Thank you for taking the time to leave us a review. We're glad to hear that you've had a great experience with our maintenance staff! Our maintenance team strives to complete repairs in a timely manner. If you have any further feedback, please contact us at [email protected]. Best, Advenir at Walden Lake Management Team

Review History for Verified Resident 995380

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