Review History for TJH_Engineer

The Landings at Boot Ranch West Apartments


Updated Review

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TJH_Engineer

Resident 2015 - 2017

4/25/2017

This is a convenient place to live and it will suite most people fine; however if you ever need any assistance from the office, particularly ----- the Office Manager, good luck. She is incompetent at best and does little to assist in issues when they arise. The only way to maybe get anything done is to go above her head and speak to --- -------, but even then, --- allows for ----- to work under her knowing that these issues exist. Do not view this as just a rant as I have heard from multiple neighbors similar issues. I lived here because it was clean and convenient to work, but there are plenty of places around this area that will satisfy that and they have to be managed better than this place. I lived here for two years and just moved out into a home in the same area. Again not a bad place to live if you never require anything from the office, but if you do beware of their incompetence. Also be aware that a lot of the positive reviews are written by residents who in return for writing a good review were given free Starbucks gift cards. I know this because I indeed did this. They send you an email (see picture below) and when you stop in for the "free" gift card and donuts they tell you that you have to write a review to receive it. Some of the issues: -Black mold in apartment -not enough parking -they allow Tow Comm free reign and if they tow your vehicle on accident (likely to happen if they "don't see" your hanging badge) the office will not assist.
Manager

5/9/2017

The Landings at Boot Ranch West Apartments
We are truly sorry you had a bad experience; we do want to take every step possible to make our residents satisfied when it is within our power to do so. Regarding the image you've shared, we want to clear up any misunderstanding. While we do encourage residents to share their experience with others by writing reviews; we never require it. We often invite residents to the office to celebrate them; free pancake breakfast, free parties and events or free coupons from local businesses are just a few examples of ways we show our gratitude for their residency.
1 Previous Review

Previous Review

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Resident 265874

Verified Resident 2016

8/29/2016

The location and amenities are great. But the service aspect of this location leaves much to be desired. It seems like that as long as I do not need any assistance than everything is wonderful, but the moment where I need something I'm disappointed.
    Manager

    10/26/2020

    The Landings at Boot Ranch West Apartments
    We are going back and following up again with some prior reviews and wanted to touch base with you and thank you for sharing your feedback. If you are still living at the Landings we wanted to share our sincere thanks and appreciation for you choosing us, and we look forward to serving your housing needs for years to come. Feel free to reach out to us if there is anything we may assist you with. Warm wishes, Team Landings at Boot Ranch West

    Review 248 out of 419

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    The Landings at Boot Ranch West Apartments

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