While the office staff will treat you like gold to get you into their complex, you will be hard pressed to get in contact with anyone after you move in. There have been numerous occasions to where I've needed to speak with someone at the front office and had to leave a message vs. to talking to someone during business hours. During emergency situations, they are not quick to help. I have only signed a 7 month lease and am glad to be moving out at the end of 7 months. I have lived in several apartments throughout my college and newly married life and have NEVER had such poor customer service.