I love it here and the staff our great! But lately the people who move in are are rude and ------. It's starting to look like a low income community. People driving fast in the community and not being courteous when trying to get out. They should screen people who move in and be a little stricter on who comes in the community.
Manager
7/25/2024
Carlton Arms of Winter Haven
Thank you for your review and feedback – we appreciate your openness and honesty. We screen all or our prospects using the same criteria based on past rental history, income, credit, and criminal background – all per Fair Housing Standards. Speeding through property has been a challenge that we have been trying to work through the past year – and we will continue to do so until it no longer an issue – safety is a major priority for our residents. We hope that you have been able to enjoy our community, our amenities and some of our events. We have an outdoor movie night coming up the first week of August at our pool with food trucks and free popcorn – keep an eye out for more details on your resident portal!