Review History for Verified Resident 1270887

The Carlton at Lake Dexter


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Resident 1270887

Verified Resident 2024

8/8/2024

It's a beautiful community but my move in was a mess. My apartment was so dirty with dead bugs all over and cobwebs but the worst was my toilet. It was filthy!!! Somebody used it but didn't flush properly so there was some left over in the commode. Since I moved in on a Saturday they said they can't do anything until Monday when the housekeeper comes back. So I had to clean my apartment before I can move in. What am I supposed to do? It's not like I can back out of the lease now. I was so disappointed!!!!
    Manager

    8/11/2024

    The Carlton at Lake Dexter
    Hello, We are very sorry that you were not satisfied with your move in experience at The Carlton at Lake Dexter. We do pride ourselves in providing exceptional customer service to all our future and current residents and apologize if we did not exceed our standard of excellence. As part of the Carlton at Lake Dexter management team, I assure you that we take pride in providing a beautiful community and an exceptional experience for everyone to enjoy! Again, we sincerely apologize if you have not been happy with your move in experience and we hope we are given the opportunity to turn it around. If you have any additional questions or concerns, please don’t hesitate to reach out to me directly at [email protected]. Thank you!

    Review 14 out of 34

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    The Carlton at Lake Dexter

    October 2024

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