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Georgia
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Ella
B
B
#7,278 #130 #490

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Ella

2201 Glenwood Avenue Southeast, Atlanta, GA 30316
(3 Reviews)

Reviews

3.6 rating

3 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1283682

Verified Resident • 2023 - 2024

10/1/2024

Please repair main entrance gate, continue to keep hallways n elevator clean! Please repair main entrance gate, continue to keep hallways n elevator clean! Please repair main entrance gate, continue to keep hallways n elevator clean!

    Manager

    10/1/2024

    Ella
    Thank you for your feedback! We apologize for the inconvenience and appreciate your patience. We are actively working on repairing the main entrance gate and will make it a priority. Keeping the hallways and elevator clean is important to us as well, and we’ll continue to ensure they remain in top condition. Your input helps us improve, and we value it greatly!
    Review Author Icon

    Resident 1279640

    Verified Resident • 2024

    9/13/2024

    Very nice Community, Great neighbors, clean and well kept! The office staff can be a little unprofessional at times. I had an issue with paying my rent on the portal and the way they communicate with me was very disrespectful when the issue wasn't my fault. It was because the portal was Not functioning correctly. And when I Brought it to their attention they were no type of apologetic and now they are very indirect with me when it comes to communicating.

      Manager

      9/16/2024

      Ella
      Thank you for your honest feedback. We're glad to hear you enjoy the community, your neighbors, and the overall cleanliness of the property. However, we’re truly sorry for the experience you had with our office staff, especially regarding the rent portal issue. This is not the level of communication or service we strive to provide. We will address this matter with the team to ensure more professionalism and empathy in handling resident concerns. Your feedback is invaluable, and we appreciate the opportunity to improve. If you'd like to discuss this further, please feel free to reach out—we're here to help!
      Review Author Icon

      Resident 1279639

      Verified Resident • 2022 - 2024

      9/13/2024

      The people are amazing the location is awesome but the office and security staff treat all residents with disrespect. I have heard some staff in particular berate tenants at the pool area and use terrible language when speaking to the community especially the pool.

      Manager

      9/16/2024

      Ella
      Thank you for sharing your feedback. We're glad to hear that you enjoy the amazing community and awesome location, but we're truly sorry to learn about your experience with the office and security staff. This is certainly not the level of service or respect we expect from our team. We take your concerns very seriously and will address this issue promptly to ensure all residents are treated with kindness and professionalism. If you have any specific incidents you'd like to discuss further, please don’t hesitate to reach out. We value you as a resident and appreciate your input.

      epIQ Ratings

      What is epIQ?

      The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

      epIQ Report Card

      In partnership with SatisFacts™

      Community epIQ Grade

      B
      B

      Renter Ratings

      B

      Review Ratings

      Noise

      4.7

      Grounds

      3.3

      Safety

      2.7

      Office Staff

      2.7

      Maintenance

      3.7

      Neighborhood

      4.7

      Survey Ratings

      SatisFacts™ Tour Survey

      SatisFacts™ Move-In Survey

      SatisFacts™ Maintenance Survey

      SatisFacts™ Renewal Survey

      Review Count

      C

      Number of reviews in the past 365 days

      3

      Manager’s Review Engagement

      A+

      Percentage of reviews responded to

      100.00%

      Manager’s Review Reply Time

      A

      Average time to respond to reviews

      2 days

      View Community Timeline
      View Community Timeline
      This community is managed by

      Perennial Properties

      B+
      B+
      Communities
      11
      View All Communities

      Questions & Answers (0)

      Frequently Asked

      How is Ella Rated?
      Based on 3 number of votes by renters, Ella is currently rated 3.6 out of 5 stars.
      How satisfied are residents with the upkeep and overall appearance of the grounds at Ella?
      Ella is rated 3.3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
      How effective was the maintenance team when resolving your problem?
      Ella is rated 3.7/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
      What are noise levels like at Ella?
      Ella is rated 4.7/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
      How safe is Ella?
      Ella is rated 2.7/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
      How satisfied are residents with the neighborhood?
      Ella is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
      How satisfied are residents with the staff at Ella?
      Ella is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
      How often does management engage with reviews?
      Managers have responded to 100% of their community reviews in the past year.
      How quickly does management engage with reviews?
      Managers have replied within 2 days to their community reviews in the past year.
      Who manages Ella?
      Perennial Properties
      What is the pet policy at Ella?
      No pet policy available

      Check Availability

      Ella

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      Beds

      0

      Baths

      0

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      Ella is an apartment in Atlanta in zip code 30316. This community has a 0 Bed, 0 Bath Nearby cities include Brookhaven, Vinings, Decatur, Avondale Estates, Smyrna, Mableton, Chamblee, Clarkston, Hapeville, East Point, Dunwoody, Doraville, and Sandy Springs.

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