Review History for smuvtalker

An HONEST review

First let me start my review by stating the positives: 1)the apartments are VERY spacious. My wife and I are in a one bedroom, and it's a thousand square feet. I do like the sunken living room. The dining room and kitchen are both very large. I like the bathroom having a separate room for the sink and one for the toilet and tub. If size is important to you, you can't go wrong. 2)Location is OUTSTANDING. I absolutely LOVE the fact that it's nestled right off of 285. Matter of fact, you have immediate access to 285, 400, 75 and 85, and the Marta station is only a 5 minute drive away. That's something you just cannot take for granted. Now to the bad.... If I had to go out on a limb and make an educated guess, I'd say these apartments were probably built in the 1800's. Literally. They are old as Moses himself. There is NOTHING in this apartment that is modern. And when they are old, they break down. We are experiencing that on a DAILY basis. Something stops working or breaks down as soon as something gets fixed. Our toilet broke, they replaced it with a new, low flow toilet that pretty much sucks. Our water knobs in the bathtub broke, and they replaced the whole unit with a nozzle with the water pressure of a baby bottle. The ceiling light in the dining room just started fizzing and smoking one day, and just stopped working. Maintenance. Wow. Umm, all I can say is that if you have a maintenance issue, prepare to wait at least three or four days before it's addressed. And that's if you're persistent and call three or four times. Many times my maintenance calls have gone unanswered. When the water knob broke in the bathtub, water was LITERALLY shooting out of the wall!!! I called in a maintenance emergency, and after two calls, they finally showed up....IN THREE HOURS!!! They explained when they got there that there was another emergency that same morning that they had been dispatched on. I guess they cannot work unless they work in groups of 4. And another huge thing is that the water has gone out for days at a time!!! Apparently, the water main pipe was also built the same time the complex was, because it has burst on several occasions, and when it does, the water is out for over 24 hours!! Once it was out for a day and a half! That is unacceptable. Management/office staff. I cannot say anything bad about them because I have never really had any negative interaction with them, although my wife did tell me that there was a guy who worked there(i'm guessing briefly) who was very short and rude with her, but she didn't see him anymore after that. The times I have spoken with them on the phone they have generally been courteous to me. No complaints there. Noise. I will say for the most part, the complex isn't too bad when it comes to noise. We did have a problem with our neighbors playing their music a little too loud and i went and knocked on their door and after that it wasn't too bad. Either that or they moved out. Community. There are a good bit of kids that live here, but they seem like pretty good kids. I've never really seen them doing anything other than walking around, or the little kids playing at the playground. The gates seem to be broken or up quite a bit. Other than the overflow of trash at the dumpster on a weekly basis, the grounds are pretty well kept, in my opinion. Overall, The Mosaic at Sandy Springs isn't the worst place you will find, but it is desperately in need of some upgrades. If they would fix the apartments, and upgrade them with some new appliances and amenities, it would do wonders. But something tells me if they would do that, they would raise the rent to some ridiculous level. Like I said, if apartment size and location are the only two things that matter to you, you will LOVE the mosaic. If modern amenities, good maintenance reponse and a great looking complex are for you, you might want to steer clear!