Review History for kiki99

Condensation & Lies

As a consumer when I am treated rudely I rarely make a fuss, simply because it is usually not worth my time and effort. Rather, I choose to take my money and business elsewhere. In this instance the treatment was so outrageous that I could not sit by without comment. Recently, my husband and I were seeking residence at Stonebridge because of their proximity to Buckhead and their no weight/size pet requirements. We have two rescued Great Danes that are approximately 100 lbs. each. Great Danes are not an aggressive breed and for about 99% of the day are big mellow couch potatoes. After calling and going in to view the property with a sales consultant, we were told that our application could not be processed/approved without a managerial interview with our dogs. This was fine and understandable with us and we brought our dogs in to be interviewed by property management. While the manager was unavailable the assistant manager was on hand to meet and observe the dogs while questioning us as responsible pet owners. The interview took place in the front of the leasing office and lasted for 20 to 30 minutes. Frankly, I was insulted by her overall treatment of us, while I do not expect everyone to love animals as I do, I expect courteous behavior and less ignorance from a place that supposedly welcomes pets. Her overall attitude was condescending and unwelcoming. The assistant manager asked us if it were quote "cruel to keep to big dogs indoors in a small two bedroom apartment." Mind you this is Stonebridge´s largest two bedroom apartment floor plan at 1330 square feet. After the interview was completed, we were told that she would consult with the manager about our interview and contact us soon with their decision. The following day we were called and informed that the leasing office would lease to us contingent on a reference letter from our current landlord of 4.5 years that we were good tenets and that the dogs had not damaged our existing residence. Also, they would only offer us a 6 month probationary lease to be renewed upon apartment inspection. While we were more than happy to comply with the reference requirement, I thought it was outrageous that they would require an inspection to renew a 6 month lease. I did not want to live in an environment that was represented in such a manner. On the other hand my husband wanted to give them a second chance thinking that the assistant manager was not representative of the apartment complex. That same day he went to the leasing office and spoke to another leasing agent. Afterwards he asked that our application fee and deposit checks be returned to us. Upon his request the leasing agent returned the deposit check but not the $100 application fee. When he questioned the agent about this, she responded that she had run the credit checks and we had been approved and that our application fee had been “sent to the bank and deposited.” We did not approve this action and he asked that she refund the application fee immediately. She responded that she could not make out a check due to some sort of processing and when he suggested that he issue a stop payment on the check, she called for the assistant manager. When the assistant manager arrived on scene, she wanted to know why we had changed our minds about living there. After a short explanation, she then went to the back office and returned our original check that had been “deposited”. When he confronted the assistant manager about this she brushed it aside as though the leasing agent had not been evasive and LIED directly to him but that the check had been “logged” into their accounts. The management is awful better to avoid it all together even if your desperate, go elsewhere.