Review History for Verified Resident 923863

Houston Lake Apartments


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Resident 923863

Verified Resident ā€¢ 2011 - 2023

8/10/2023

The safety in this community has been going down. But rent keeps increasing. The company has put a lot of money into upgrading visual things around the community. But I've had paint peeling for years.
    Manager

    8/19/2023

    Houston Lake Apartments
    We appreciate all feedback from our residents and are saddened to hear of your disappointment with our pricing, the appearance of our community, and anything that has affected your peace of mind. Our team is here for you and asks that you come by the office or email us at [email protected] for support. Thank you.
    6 Previous Reviews

    Previous Review

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    Resident 923863

    Verified Resident ā€¢ 2011 - 2023

    5/30/2023

    Lots of new updates and changes going on. Some are definitely for the better. Some are just extremely stupid. Lots of areas are still dark without any lights at night. Closing time for the pool is really early especially for a holiday weekend, 8:30, there's just things that I think needs to be reconsidered.
      Manager

      6/24/2023

      Houston Lake Apartments
      Thank you for sharing your thoughts with us. Resident feedback is how we improve our community, so we appreciate your comments about lighting and pool hours. If you'd like to follow up with us regarding these matters, we ask that you come by the office or email us at [email protected].

      Previous Review

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      Resident 923863

      Verified Resident ā€¢ 2011 - 2023

      3/10/2023

      Things are starting to get better in the community. Maintenance is taking care of stuff faster. We have new mailboxes and boxes for our packages to cut down on theft. The only problem with this is that you can only get to them (or the gym) is during office hours. That needs to change?.
        Manager

        3/14/2023

        Houston Lake Apartments
        It is gratifying to hear that the improvements we are making to our community do not go unnoticed! Our team strives to provide convenient access to mail and gym facilities, so please email us at [email protected] if there is more you would like to share. Thank you!

        Previous Review

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        Resident 923863

        Verified Resident ā€¢ 2011 - 2022

        11/6/2022

        Was great when I first moved in. But maintenance has gotten really terrible in the last few years. Office staff has changed so much that I really have know idea who's up there. We have people driving around at high rates of speed. Going around the wrong way around the circles. But then again so does the maintenance staff?.
        Manager

        11/11/2022

        Houston Lake Apartments
        We are sorry to hear of your concerns with our team and our parking lot. We want to make sure we restore your satisfaction and comfort in our community by completely addressing any unresolved matters. At your convenience, please email us at [email protected] so that we may further discuss. Thank you.

        Previous Review

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        Resident 923863

        Verified Resident ā€¢ 2011 - 2022

        6/6/2022

        After memorial weekend we still don't have the pool open. Lights through out the complex are out. For the amount we pay staff should be doing a safety check once a week for things like this. Our complex manager spends more time walking on her cellphone than getting things done as far as I'm concerned.
          Manager

          6/10/2022

          Houston Lake Apartments
          We appreciate your heads up about several matters in our community that need attention. We are eager to provide that full access to the pool and ensure the lighting is up to par and will address them both. If you have anything to add, please feel free to contact [email protected].

          Previous Review

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          Resident 923863

          Verified Resident ā€¢ 2011 - 2021

          10/31/2021

          Mostly nice and quiet place to live. There have been a lot of changes over the years. There's always good and bad with every change over. Hopefully the new group will make some upgrades on already preexisting issues
            Manager

            11/6/2021

            Houston Lake Apartments
            We appreciate your valuable feedback and hope that you see only positive changes in the community moving forward. Please do not hesitate to reach out should you have further concerns.

            Previous Review

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            Resident 923863

            Verified Resident ā€¢ 2011 - 2021

            7/5/2021

            Lived here for 9 years. Been here during the best and worst of ownership. New owner's seems to really care about our personal relationship with everyone on staff. All of our listing agents take that extra care to make sure you get your home and family in the right place.
              Manager

              7/8/2021

              Houston Lake Apartments
              We appreciate your nine years of loyalty! Thank you for taking note of our team's genuine care for our residents. If we can be of service in any way, please let us know.

              Review 54 out of 235

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              Houston Lake Apartments

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