Review History for Verified Resident 977261

Houston Lake Apartments


Updated Review

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Resident 977261

Verified Resident ā€¢ 2021 - 2022

2/6/2022

I had and keep having a negative experience at this community. Will be moving in another 7 months when my lease is up. I will not be renewing my lease due to the bad and horrible experience I had at this community
    Manager

    2/17/2022

    Houston Lake Apartments
    Thank you for your feedback. We are very sorry to learn that you are not satisfied. If you are willing to contact our team at [email protected], it would allow us the opportunity to discuss and resolve any concerns you may have so that we can improve your experience.
    2 Previous Reviews

    Previous Review

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    Resident 977261

    Verified Resident ā€¢ 2021 - 2022

    1/9/2022

    I did not have a great experience at the complex. My move in was horrible and the apartment was not move in ready. The apartment is still not up to my standards for the rent their asking to live in that unit. Its outdated and should have been completely renovated as I was told it would be prior to moving in. Only to get to the apartment on move in day to find it dirty, things were not clean and I should have had an leasing agent walk through with me at the time of move in. I'm very unhappy here
      Manager

      2/17/2022

      Houston Lake Apartments
      We appreciate your feedback, and we are genuinely sorry to hear that you are still displeased with your home. At your convenience, we would like to review your concerns with you to determine how we can improve your comfort. Please email us at [email protected]. Thank you.

      Previous Review

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      Resident 977261

      Verified Resident ā€¢ 2021

      11/30/2021

      My experience has been horrible at this apartment complex. When I moved in the apartment was not cleaned, the bathroom was dirty and disgusting and definitely not move in ready. I am very unhappy at this apartment community.
        Manager

        12/3/2021

        Houston Lake Apartments
        We regret to learn of your dissatisfaction with the condition of your home upon move-in. Our residents and their concerns are important to us, and we would like to make sure that everything has been resolved. Please visit us in the office or email at [email protected] so that we may assist. Thank you.

        Review 131 out of 235

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        Houston Lake Apartments

        October 2024

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