Review History for Verified Resident 1062384

Lofts at Zebulon


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Resident 1062384

Verified Resident 2022

9/5/2022

This community is nice but not worth the price. Maintenance is usually prompt. However, issues are "rigged" rather than repaired or replaced. I've been here for only 4 months and the clubhouse has not been 100% functional at any point during my time here. It seems as if the repairs are currently underway. Some issues have included: elevators not working, door locks not working, fireplace not working due to lightning strike, generic code given for gate access to the property. I do not feel that I am experiencing a true luxurious experience. I've had better experiences in other local apartment communities for a cheaper price. The staff here is always polite. I feel that I was given misinformation when moving in. I asked for a total rent amount that I'd be required to pay so that I could determine if it were in my budget. I was told about all but 2 fees. There a $10 fee to pay your rent, which I feel should be covered by the community since I'm already paying over $2k. Also, water bills do not appear on your account until after you've been on property for 2 months. As a result, I'm paying $50 more per month than anticipated.
    Manager

    9/6/2022

    Lofts at Zebulon
    We are collectively passionate about providing the best service with comfortable apartments, consistent communication, and fantastic amenities for all our residents. We are certainly sorry to see your remarks regarding the service in your home and any misunderstanding with fees. Please know we hear your frustration and want to work with you to resolve these issues. I welcome a direct conversation with you at your convenience. Thank you for taking the time to leave your thoughts and as always, we will review and discuss this feedback to find ways to improve. We appreciate you as our resident and hope to turn your impression around. Respectfully, Keikora Community Manager

    Review 40 out of 65

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    Lofts at Zebulon

    October 2024

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