prospective ā¢ Visited 2016
Carrington Green Management is a BIG ripoff. You are promised to be refunded your Admin fee of $100 if you are not approved, but the application fee will not be refunded. We were not approved for the apartment. I went back to the office and was told we were not approved. While she was looking at the file, she explained why we were not approved. The manager stated I will receive the Admin Fee back via mail from the cooperate office. After three weeks had passed. I visited the office again to inquire of my refund. I was then told it takes 30 days, and if I receive it to let them know. I called again and spoke to the manager. Her reply was, "okay, let me get with my assistant and I will call you right back. Please give me your contact number." I have heard from her since. Today, 5 July 2016, I call back. Now I have the Assistant Manager, which doesn't know anything about it. I ask for the cooperate office phone number and was told I would probably be routed back to her. She told me the Manager was out of town. I just kept getting the runaround. Then she looked at the file and gave me another reason I haven't received the refund. I again asked for the cooperate office number and was told they don't have a cooperate office, only someone that moves from office to office and the only way I could contact them was via email. Okay, so you just lied to me when you said the cooperate office would redirect me to you. Your company is a BIG RIPOFF! TERRIBLE CUSTOMER SERVICE
