Review History for Verified Resident 1064218

Kapilina Beach Homes


Updated Review

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Resident 1064218

Verified Resident 2020 - 2023

6/27/2023

Where to begin? Place continues to go downhill while rents continue to rise. Yes, rents are increasing everywhere BUT rent increases here are all over the board. Two sides of the same duplex, with the same everything, can rent for two different rates, hundreds of dollars apart. Your lease renewal might be 3,000. You don't renew, but then they advertise your unit for 2500 to others. Blatant favoritism by management and office staff. Old units falling apart. Horrible pest problems because they don't treat the common areas. Very poor security with lots of theft and vandalism.The amenities all look nice when you tour, but don't try to use them on the weekends. They will all be taken over by people who don't live here. Rules are not enforced. Trash everywhere. Nice that it's dog-friendly until off leash dogs attack yours that are being walked on-leash. Only saving grace is that it's close to the beach.
    Manager

    10/10/2023

    Kapilina Beach Homes
    Hi, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (808) 203-5000 when you can so we can address this situation directly. Thank you and have a great day.
    3 Previous Reviews

    Previous Review

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    Resident 1064218

    Verified Resident 2020 - 2022

    12/14/2022

    Neighborhood has gone dramatically down hill in the last year. Lots of trash everywhere, junked cars, increased theft, gangs of kids brutalizing feral chickens for fun, dog waste not being picked up, every other dog is a pit bull and many are running loose. The pool is closed half the time, there are frequent power outages, the water is questionable. Utilities were switched to a new biller and residents were billed for the switch! Also now being charged for the non-existent "pest control" like that is supposed to make us think they are actually doing any. I hire my own pest control guy every two months because the variety and sheer number of roaches and ants are beyond anything I have every witnessed anywhere else and I have lived in tropical climates before. I could go on and on and on. Would never recommend this place to a friend or associate and cannot wait for my lease to be up. They are doing a lot to "gussy up" the neighborhood by re-doing the tennis court and basketball court and adding a pickle ball court. All things that will look great to prospective tenants touring the neighborhood. But it is reminiscent of the old saying, "You can put lipstick on a pig, but it's still a pig." Smart folks will look elsewhere for housing despite the lovely stretch of beach, which is all this place has to recommend it.
      Manager

      1/5/2023

      Kapilina Beach Homes
      We are disappointed to hear that you did not have a more positive experience with us at Kapilina Beach Homes. We would like to have a better understanding about your experience. Please reach out to us at (808) 203-5000 at your earliest convenience and we will do our best to resolve this with you.

      Previous Review

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      Resident 1064218

      Verified Resident 2020 - 2022

      10/19/2022

      It is nice to live so close to the beach, though we avoid it on the weekends as beach rules are not enforced and it can be difficult to find parking or use the cabanas/palapas as they are often taken by people who do not live in this community. Maintenance is great when you can finally get them assigned to your problem. This is a consistent issue with whoever does the scheduling. Ryne in the office is the first person to truly listen to our concerns and seems to be making a real effort to enforce the rules. Honestly, it all depends on who your neighbors are. Good ones make this a great experience, but when they rotate out and are replaced by the wrong ones, things can go downhill in a hurry.
        Manager

        10/21/2022

        Kapilina Beach Homes
        Aloha Trisha, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. Talk to you soon.

        Previous Review

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        Resident 1064218

        Verified Resident 2020 - 2022

        9/8/2022

        Proximity to the beach is nice. There are a few really nice neighbors left, but most are leaving due to rents being raised to above market value and quality slipping tremendously. The houses are old with tons of deferred maintenance. Maintenance workers do a great job IF you can get them scheduled.
          Manager

          9/15/2022

          Kapilina Beach Homes
          Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (808) 203-5000 at your earliest convenience and we will do our best to resolve this with you.

          Review 164 out of 1085

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