Just moved in April. So far so good, maintenance responds quickly. One time they came around for the seasonal shut off of the heat now that it's warm out, and they turned mine off (unbeknownst to me). This particular night it was still chilly and my apartment was freezing. I called the office explaining I didn't understand why my unit was not getting warm, let them know I have a baby due any day, and that I needed it warm. They explained to me they turned the heat off for summer but will gladly turn mine back on at my request. I told them I want be able to control my temperature of my unit. They sent someone almost immediately. It was nice to see their concern for my little one. Live on the first floor though, hate the rolly polly bugs that keep getting in. I got some home defense seems to be better now. I'd recommend the same for first floor residents. Office staff is nice, helpful. Computer lab printing life saver for school. Package pick up a breeze. Living Unit is amazing. Location great close to 59.