Thank you for your thorough review, though I'm sorry to see you haven't been fully satisfied here at The Aventine. We tried to look into your account history, but couldn't find anything conclusive. We'd be happy to talk with you, get more details, and work to make things better.
Regarding the trash issue, we are working with the company who picks up the trash and recycling to find the best solution to the problem. We acknowledge the problem and know that any vendors we choose ultimately reflect back on us. Most often the compactor is not broken or full, but residents don't understand how to use it. We recently replaced the door to the compactor so it's easier to use. We're also looking to see what other steps we can take to eliminate this frustration, or educate residents on proper use.
I can't speak on what previous managers may or may not have done, but I can assure you that the current manager, Maria, is more than happy to schedule time to talk with you and go over any issues you may have had in the past. Maria posted on Active Building two months ago about renovations stopping, and has also posted several times about being in contact with the Aurora Police Department. The safety and security of our residents is top priority, and we trust our residents to adhere to the adage "if you see something, say something" when the office is closed. We are happy to work with local police, but if anything happens off hours we can't be expected to know about it unless residents file a report.
Again, I am very sorry for any past frustrations you've been put through. If you do choose to move out at the end of your lease we will completely honor that, but regardless of if you choose to stay or not we want to do what we can to make the rest of your time with us as pleasant as possible. Please feel free to stop by the office, give us a call at 630-236-8200, or email us at
[email protected].