Haven on Tucker

Resident 1284548

Verified Resident • 2022 - 2024

Very nice place The gym is good but virtual workout class room doesn't appear to be used much and would serve better with additional gym equipment such as smith machine Mail room is frustrating. I do realize we are at the mercy of the delivery drivers but it is so difficult to locate a package

Resident 1282513

Verified Resident • 2024

Overall the experience has been good. The location is amazing. The grounds are well kept, however the cleaning of common areas in apartment buildings is pretty terrible. Also, lots of gym equipment is broken. The golf simulator rarely works and only works for right handed players, as a lefty who golfs this is very disappointing.

Resident 1280859

Verified Resident • 2023 - 2024

Love the apartment and the community. Rent is a little high due to some of the amenities offered that should be optional. Valet trash, events at the clubhouse, and some other service fees should be just included with the large amount being paid in rent. Also had someone let himself into my unit to change the air filter without being notified beforehand.

Resident 1275032

Verified Resident • 2024

The area is amazing! You are in such an ideal, and safe spot. Close enough to everything you would want or need, but sort of tucked away behind some neighborhoods and trees. Very safe atmosphere, great for young couples or singles.

Resident 1274030

Verified Resident • 2024

Friendly and helpful staff. Maintenance personnel are timely. Rental space is satisfactory and one of the best spaces I've lived in. The greatest complaint I have is their contract with the mail service. It may not be their fault, but the company which controls entry to the package room does not let you know when packages arrived and therefore, will not give you access codes to retrieve the packages. This has been going on for months.

Resident 1274015

Verified Resident • 2023 - 2024

The complex is very nice. The management is a continuous revolving door. This doesn't allow you to get to know the management team. Outside of that the complex is a great place to live. This place has a lot of nice amenities.

Resident 1272473

Verified Resident • 2024

I don't like that y'all stopped valet trash, the weed smell, cars parked on other entrance, trashy neighbors leaving garbage everywhere, nearly absent management that was gone some business hours/days and didn't notify residents.

anonymous

Resident • 2020 - 2022

Nice complex, poor management

A fairly newer complex that has gone to hell over the last 12 months with the injection of new ownership and management. Where to begin, poor or non-existent communication, fees added without notification, zero accountability, trash piles up often, stairwells not cleaned in a year some with bug issues, dog park water fountains never worked, parking is beyond poor, 2nd entry been blocked off for over a year now. I could go on but bottom line, West Shore management is one of the worst property management companies out there right now, just look at their reviews. Never managed an apartment complex myself but 100% could do a better job in one week than these clowns have done in 12 months+. Skip this place.

anonymous

Resident • 2021 - 2022

Stay away

anonymous

Resident • 2021 - 2022

Beautiful apartments, terrible communication.

These apartments are truly beautiful on the inside and I have had little to no issues here. Water pressure is great, appliances work well. The interior is gorgeous. My main concern is COMMUNICATION. I decided to move into a bigger apartment in this complex after my first year. I move in 6 days, and was misinformed by one leasing consultant and then the next one I finally got ahold of (they do not answer phones, you will likely have to walk into the office) and she was extremely rude to me. Aparently this is a new management issue. The upkeep of the complex is less than subpar. Although landscaping comes regularly and keeps that looking nice, no one cleans up the hallways and the doggy bag stations are always empty- meaning people leave dog waste all over the grass. I love the area and the apartments themselves but I do feel super anxious whenever I have to contact leasing as they will give me and attitude, not help, then hang up. It’s honestly shocking they have the nerve to do that to any resident.

Megan_C218

Resident • 2020 - 2022

Wasted Potential.

I moved into Haven (ironically) 2 years ago today. My first year here was AMAZING. The office staff took the time to get to know every resident, they were responsive and attentive. The maintenance staff was on top of everything and would go out of their way to help out residents. Since the new company has taken over, it has ALL gone downhill. There is NO communication to residents, the office staff is rude and most act like doing their JOB is a huge inconvenience. The ones that live here don't abide by the lease rules but want to enforce it for residents who pay FULL rent, they don't respond to emails, and if they do they provide no answers or offer any help. Don't let the looks of the complex fool you (it is beautiful) but the staff they have isn't worth the headache that comes along with it. If you move in here, prepare to be disappointed, pi$$ed off and ready to move after your first year.

bobcher1980

Resident • 2020 - 2022

Living at Haven has been great. We are a retired couple, but aren't interested in senior apartments. This is perfect. There is good security with locked entryways. The apartments are large and spacious with nice, open floorpans. I love the laundry room, which I turned into a pantry too. The staff is wonderful too. Brianna is sweet and thoughtful, and very professional at her job. Maintenance Supervisor Hank is terrific and always able to help. The pool is wonderful and well maintained. In short, we are very happy here.

anonymous

Resident • 2021

Previous management left this place glowing. New management since May has run down the place. Great location, however no longer recommend as last 6 months have showed me what I don’t want in an apartment complex. One thing that sticks out to me the most - I have been trying to request the hallways be cleaned since June (6 months ago). The fact that they are unable to hire a cleaning crew and have the maintenance worker covering the cleaning might make me more frustrated than the actual dirtiness itself. I think the attached picture sums up the new management. No longer recommend.

anonymous

Resident • 2021

everything was perfect but the new administration is understaffed or I don't know what's going on. It is never clean anymore, you can no longer drink coffee and everything is dirty and abandoned. It's a nice new place for her to get damaged like this.

Redsox2004!

Resident • 2021

We have lived here for a few weeks. The move in process was very easy. Rachel was great. Our apartment is beautiful. The grounds was clean and we'll maintained. The maintenance staff is responsive and friendly. We did have an issue with a neighbor. Unfortunately we had to contact the office. They were compassionate and professional, and said they would do all they could to resolve the issue. In just a couple days it was resolved. We are so impressed with Valerie and her team. We enthusiastically recommend Haven on Tucker!!