The Waters at Settlers Trace
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The Waters at Settlers Trace

536 Settlers Trace Boulevard, Lafayette, LA 70508
(121 Reviews & Surveys)

Reviews

4.8 rating

15 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1279099

Verified Resident 2024

9/11/2024

We just moved in this week. The common areas are really nice. There's lots of seating areas, the pool is beautiful, the gym has really nice and new equipment. Everything is clean and well-maintained. We've run into a few other residents and they've all been very smiley and friendly, and one guy actually helped us carry a heavy box up the stairs. We have had to submit a few maintenance requests because we're the first tenants to ever live in this apartment. They have been incredibly responsive, friendly and helpful. All of our issues have been resolved quickly, including cosmetic issues that I didn't expect to be fixed. So far, 10/10 experience!

    Manager

    9/11/2024

    The Waters at Settlers Trace
    Thanks for this review and for sharing that your residency is off to an excellent start! Hearing that you've been impressed by the amenities off the bat and that you love how immaculately kept the property is are awesome compliments. Welcome home! Take care, Ashton Pitre, Community Manager
    Review Author Icon

    Resident 1275621

    Verified Resident 2024

    8/28/2024

    So far, my experience has been wonderful. Maintenance services requests promptly and professionally, leasing agents and other staff members are polite, and other tenants are pleasant to be around. This is my first full month; so, I am excited to see how things progress.

      Manager

      8/28/2024

      The Waters at Settlers Trace
      Thanks for sharing that your experience has been a good one! We're especially glad to know our team has been professional and a delight to interact with. Take care, Ashton Pitre, Community Manager
      Review Author Icon

      Resident 1275620

      Verified Resident 2024

      8/28/2024

      Talking to staff when touring was good. Although, some of my questions were answered, but to later find out the information was inaccurate. After the move in, staffs attitude changed from cheerful sales pitch to "don't bother me" with questions.

        Manager

        8/28/2024

        The Waters at Settlers Trace
        Thank you for sharing your feedback. We strive to provide accurate information and a positive experience for all our residents, both before and after move-in. If there’s anything specific you’d like to discuss or if you have any questions, please feel free to reach out to our leasing office at (337) 628-8128 or visit during normal business hours. We're here to help! Take care, Ashton Pitre, Community Manager
        Review Author Icon

        Resident 1263486

        Verified Resident 2024

        7/26/2024

        Open arrival I was greeted by Brett Hill she was very knowledgeable on everything she presented to me !!!she walked us through and explained everything over and beyond !!!I really liked that there was no carpet ??

          Manager

          7/29/2024

          The Waters at Settlers Trace
          Thanks for your feedback and for sharing that you've been happy with your experience! We're so happy you have received wonderful service. Thanks again for leaving us this rave review! Take care, Ashton Pitre, Community Manager
          Review Author Icon

          Resident 1261554

          Verified ProspectVisited 2024

          7/15/2024

          What a lovely, welcoming place. The fact that EV chargers are in development is the reason this apartment hit the top of my list. They also have sophisticated package pickup systems, making it more secure to do all of your online shopping. The space is fresh and modern, and the location puts you in the center of everything you need!

            Manager

            7/16/2024

            The Waters at Settlers Trace
            What lovely feedback! Hearing how content and welcome you feel here means the world to our team. It's also great to know that you've found the amenities to be impressive. We appreciate this input and your consideration of the community. Take care, Ashton Pitre, Community Manager
            Review Author Icon

            Resident 1261197

            Verified Resident 2024

            7/12/2024

            Excellent love the place pool, gym, game room, all facilities are awesome. The staff is awesome the community events are awesome. All good things to says and the whole place is still not all open yet. Can't wait for the whole place to open.

            Manager

            7/12/2024

            The Waters at Settlers Trace
            Thanks for sharing your thoughts! Hearing that you love the community amenities means a lot to us! Even more so, we're thrilled you've enjoyed interacting with our team and attending community events. This feedback means a lot to us!
            Review Author Icon

            Resident 1258545

            Verified ProspectVisited 2024

            6/26/2024

            The Waters is a beautiful community with great amenities for renters. The apartments are spacious and well designed with great features. I especially loved the kitchen and balcony! The bedroom closet was my only concern. It was too small to fit much of anything in it. These apartments deserve a spacious walk in closet.

              Manager

              6/26/2024

              The Waters at Settlers Trace
              Wow! Thanks for your excellent feedback and for sharing that you've found the community to be beautiful with great amenities. Input like this makes us so happy as we strive for our residents to have a five-star experience!
              Review Author Icon

              Resident 1257542

              Verified Resident 2024

              6/19/2024

              The staff, maintenance, yard and pool workers are very dedicated to their job and respond right away. The yard crew comes every day and blows all walkways and weeds the flower beds. They also pressure wash around the pool area and skim the pool.

                Manager

                6/20/2024

                The Waters at Settlers Trace
                Thank you for your excellent feedback! It is wonderful to hear that you're enjoying your home and community. We will be sure to pass your kind words on to our hardworking team, they'll be thrilled to hear it! Have a great day, Ashton Pitre, Community Manager
                Review Author Icon

                Resident 1257452

                Verified Resident 2024

                6/19/2024

                Love the Staff including maintenance. Well kept community and awesome friendly and professional staff. Love the activities/events, always a good time. My family and friends are so happy I feel safe here

                  Manager

                  6/19/2024

                  The Waters at Settlers Trace
                  Thank you for your glowing 5-star review! We're so happy that you feel safe at your new home. We'll be sure to share your review with our hardworking team, they'll be thrilled to hear it! Have a great day! Ashton Pitre, Community Manager
                  Review Author Icon

                  Resident 1252737

                  Verified ProspectVisited 2024

                  5/22/2024

                  Very nice, in a great area, lots on amenities, love the design and layout of the apartment. Love that it is new, apartment complex is not complete yet. But the leasing agent was very informative about what the plans were for the rest of the complex.

                    Manager

                    5/22/2024

                    The Waters at Settlers Trace
                    Thanks for sharing your feedback about our community! We are thrilled to hear that you love our amenities and apartment homes. I will be sure to pass along your great feedback to our team. We hope to welcome you home as a resident soon! Ashton Pitre, Community Manager
                    Review Author Icon

                    Resident 1249802

                    Verified ProspectVisited 2024

                    5/8/2024

                    Everyone in the office is very courteous and helpful. The appearance of the sections already finished is very appealing even with the construction on going. I'm very pleased with everything ad the community.

                      Manager

                      5/8/2024

                      The Waters at Settlers Trace
                      Thanks for sharing your thoughts on the community! It sounds like you've had a great experience thus far. We're especially happy to know that you've been impressed with the service our team provides. Take care! Ashton Pitre, Community Manager
                      Review Author Icon

                      Resident 1249801

                      Verified Resident 2024

                      5/8/2024

                      I just moved in, however the staff is knowledgeable, kind, and helpful. They seem to genuinely care about the wellbeing of their residents. The move in process went smoothly. I have no complaints/issues thus far.

                        Manager

                        5/8/2024

                        The Waters at Settlers Trace
                        Thanks for your review and for choosing this community as your new home! We're glad that our team has been able to make the transition a smooth one. This is nice to hear - thanks again for sharing your thoughts!
                        Review Author Icon

                        Resident 1236761

                        Verified ProspectVisited 2024

                        3/20/2024

                        DM JFK j idk kiddo if did n half do to Otto off do if do is do it do ---- Jr do bf do had if do if go gf h if go gf go jet go jet hot do it do jet fly do gf donut go try jet going to jet doing hi TV my do it dot

                          Manager

                          3/22/2024

                          The Waters at Settlers Trace
                          Thanks for this five-star rating! Ashton Pitre, Community Manager
                          Review Author Icon

                          Resident 370378

                          Verified ProspectVisited 2024

                          2/28/2024

                          Drove by looking at other apartments. Made a tour reservations. Felt welcomed as soon as we walked in. Was able to see most of the amenities but couldn't see any model units as they were still being built.

                            Manager

                            2/29/2024

                            The Waters at Settlers Trace
                            Thanks for your glowing review! It's great to hear that your tour was amazing and that you felt extremely welcome from the moment you stepped onto the property. We appreciate this input as well as your consideration in making The Waters at Settlers Trace your new home! Ashton Pitre, Community Manager
                            Review Author Icon

                            Resident 1230215

                            Verified ProspectVisited 2024

                            2/28/2024

                            The apartments are still under construction but the amenities are top notch. Location is a big positive as well. Certainly would like you tour when apartments are ready for moving. Staff was pleasant and answered all of the early questions.

                              Manager

                              2/28/2024

                              The Waters at Settlers Trace
                              Thanks for your review and for letting us know that you've been impressed with the community's top-notch amenities! It's also wonderful to learn that our team has provided both friendly and thorough assistance in your experience! Ashton Pitre, Community Manager

                              epIQ Ratings

                              What is epIQ?

                              The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                              epIQ Report Card

                              In partnership with SatisFacts™

                              Community epIQ Grade

                              A
                              A

                              Renter Ratings

                              A

                              Review Ratings

                              Noise

                              4.8

                              Grounds

                              4.9

                              Safety

                              4.9

                              Office Staff

                              4.9

                              Maintenance

                              4.9

                              Neighborhood

                              4.9

                              Survey Ratings

                              SatisFacts™ Tour Survey

                              SatisFacts™ Move-In Survey

                              SatisFacts™ Maintenance Survey

                              SatisFacts™ Renewal Survey

                              Review Count

                              B

                              Number of reviews in the past 365 days

                              15

                              Manager’s Review Engagement

                              A+

                              Percentage of reviews responded to

                              100.00%

                              Manager’s Review Reply Time

                              A+

                              Average time to respond to reviews

                              0.53 days

                              View Community Timeline
                              View Community Timeline
                              This community is managed by

                              STOA Group

                              A
                              A
                              Communities
                              8

                              Questions & Answers (0)

                              Frequently Asked

                              How is The Waters at Settlers Trace Rated?
                              Based on 121 number of votes by renters, The Waters at Settlers Trace is currently rated 4.8 out of 5 stars.
                              How satisfied are residents with the upkeep and overall appearance of the grounds at The Waters at Settlers Trace?
                              The Waters at Settlers Trace is rated 4.9/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                              How effective was the maintenance team when resolving your problem?
                              The Waters at Settlers Trace is rated 4.9/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                              What are noise levels like at The Waters at Settlers Trace?
                              The Waters at Settlers Trace is rated 4.8/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                              How safe is The Waters at Settlers Trace?
                              The Waters at Settlers Trace is rated 4.9/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                              How satisfied are residents with the neighborhood?
                              The Waters at Settlers Trace is rated 4.9/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                              How satisfied are residents with the staff at The Waters at Settlers Trace?
                              The Waters at Settlers Trace is rated 4.9/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                              How often does management engage with reviews?
                              Managers have responded to 100% of their community reviews in the past year.
                              How quickly does management engage with reviews?
                              Managers have replied within 0.53 days to their community reviews in the past year.
                              Who manages The Waters at Settlers Trace?
                              STOA Group
                              What is the pet policy at The Waters at Settlers Trace?
                              No pet policy available

                              Check Availability

                              The Waters at Settlers Trace

                              October 2024

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                              Beds

                              0

                              Baths

                              0

                              The Waters at Settlers Trace is an apartment in Lafayette in zip code 70508. This community has a 0 Bed, 0 Bath Nearby cities include Scott, Broussard, Youngsville, Maurice, Carencro, Rayne, Saint Martinville, Abbeville, Church Point, New Iberia, Kaplan, Crowley, and Opelousas.

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