Review History for Verified Resident 850363

I wanted to take a moment to address the concerns you've raised regarding your experience at our property. I truly appreciate your patience and flexibility in accommodating us and the roofing professionals while they worked on the repairs above your apartment. I am sincerely sorry to hear about the issues you've encountered, and I understand how frustrating and disappointing it must have been. Please know that we take your feedback seriously, and we were committed to making the necessary improvements. Regarding the repairs, I want to clarify that the extended duration was, unfortunately, beyond our immediate control. We were dependent on the availability of the roofing professionals to conduct a thorough investigation, which regrettably led to a longer timeline than anticipated, in addition to several rain delays, which further extended the timeline for the necessary repairs. As for the other concerns you mentioned, we are actively working to address each of them. The malfunctioning gates, the odor issue, and the communication gaps with our staff are matters that we are taking steps to rectify promptly. I would like to discuss your concerns further and hear any additional feedback you may have. Could we arrange a convenient time for you and me to meet? Your insights are invaluable in helping us create a more comfortable living environment for all our tenants. Once again, I appreciate your patience and understanding during this process. Your feedback is crucial in ensuring that we meet the high standards we aim for. I look forward to hearing from you soon. Thank you and best regards, Marcus White - Community Director