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Avana Oak Mill

20010 Frederick Road, Germantown, MD 20876
(282 Reviews)
$1,886 - $2,426/mo

Reviews

3.6 rating

282 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1285834

Verified Resident 2024

10/9/2024

Office staff wants to blame me instead of dealing with the resident causing the noise issues. Even when videos were submitted validating my complaint. I will be going to landlord tenant to get this issue resolved. Due to the incompetent staff in the front office.

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    Resident 1282959

    Verified Resident 2024

    9/28/2024

    Good not the best but also not the worst the people in the leasing office are great but a lot of broken stuff when moving in would be my only complaint other than that I’d recommend to others to move here if yall can do a better job of fixing things before moving in… See More>
      Review Author Icon

      Resident 1282736

      Verified Resident 2004 - 2024

      9/27/2024

      I have lived here for more than 20 years. I love my experience here. I would recommend this to all my friends family. I never been happy like today with my new toilet. I am enjoying it . The service was amazing

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        Resident 1277064

        Verified Resident 2022 - 2024

        9/4/2024

        Really good apartments. Could do better with replacing pet bags. They are rarely replaced. The grounds are maintained.The staff is pretty responsive about repairs and any issues I have. Its been a pleasure living here.

          Manager

          9/5/2024

          Avana Oak Mill
          Your review about Avana Oak Mill made our day! Thanks so much for taking the time to write. Thank you for the feedback about the pet bags! Have a great day!
          Review Author Icon

          Resident 1275972

          Verified Resident 2023 - 2024

          8/30/2024

          I am not home much due to my work schedules. But on days I am home, It would be nice to enjoy some peace without gunshot disturbance, seeing people passing out drugs, and heavy smokers in hallways.....

            Manager

            9/5/2024

            Avana Oak Mill
            We regret to hear your experience wasn't more positive. OK if we get in touch directly to get some more details?
            Review Author Icon

            Resident 1273972

            Verified Resident 2019 - 2024

            8/22/2024

            I can’t say anything positive right now. It feels personal, I don’t believe every resident is treated this way. I don’t know why I need two hundred one characters but here it is. If you would kindly replace this stove/oven, fix ice maker, mice and now roaches. Thank you.

              Manager

              8/23/2024

              Avana Oak Mill
              At Avana Oak Mill, we strive for 100% satisfaction - I'm so sorry to hear your experience didn't meet that standard. Please contact us directly at the office so we can sort this out! [email protected] or 240-772-9913

              Updated Review

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              Resident 937570

              Verified Resident 2022 - 2024

              8/13/2024

              It's great I love it the maintenance team they're really cool people that's apartment living folks you got to understand that sometimes other residents above or below you get loud or bugs the water problems or whatever but the maintenance crew and the leasing office is really fast to act I really recommend this place

                Manager

                8/14/2024

                Avana Oak Mill
                So good to hear from you! Thanks for letting us know your feedback. We are glad to hear you love it here! Have a great day!

                Updated Review

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                Resident 1141178

                Verified Resident 2023 - 2024

                8/5/2024

                The problem with this community is the trash and a bulk bin that serves no purpose. There is trash that stays flowing in and outside of the bins and people that live on the other side come around to this side to drop off their trash. smh. There are other things, which are being taken care of. But other than that this community is okay.!!!

                  Manager

                  8/7/2024

                  Avana Oak Mill
                  So good to hear from you! Thanks for letting us know. We will continue to monitor the trash areas on a regular basis. Have a great day!
                  Review Author Icon

                  Resident 1268154

                  Verified Resident 2024

                  8/4/2024

                  I'm still fresh here ,just one month. I don't have more yet. ...........................................................

                    Manager

                    8/7/2024

                    Avana Oak Mill
                    Thanks so much for the high star rating! And welcome to the community! We hope you are here for a while. Let us know if you need anything! Take care!

                    Updated Review

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                    Resident 1042038

                    Verified Resident 2010 - 2024

                    8/4/2024

                    Oak Mill is a good neighborhood to live at there is no crime in the neighborhood but my only concern is some people sit at the stairs and smoke cigarettes and weed some of us have little children and it’s not nice walking along with the kids and you see these people smoking especially the weed.

                      Manager

                      8/7/2024

                      Avana Oak Mill
                      Your review about Avana Oak Mill made our day! Thanks so much for taking the time to write. It's our pleasure to assist! Let us know if anything else comes up, and take care.

                      Updated Review

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                      Resident 1138428

                      Verified Resident 2015 - 2024

                      8/3/2024

                      Simply put, Avana Oak Mill in my own personal opinion since being a long term resident, has been all impressed with the way they have proven to be a great place to stay because of their constant care for what they do and who they serve.

                        Manager

                        8/7/2024

                        Avana Oak Mill
                        Thank you! We really appreciate your kind words about Avana Oak Mill! We are lucky to have you here. Let us know if you need anything!

                        Updated Review

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                        Resident 1265996

                        Verified Resident 2019 - 2024

                        8/3/2024

                        Everyone I have meet are speak too when I see them is very nice and friendly, the outside of our apartments are always clean I never had a problem with no one. The community is very nice and quiet and clean I never seen are heard any noise that’s not respectable. I would definitely refer a friend, family or coworker.

                          Manager

                          8/7/2024

                          Avana Oak Mill
                          Awww, thanks! We really appreciate your kind words about Avana Oak Mill! We are happy to hear you love it here. Have a great day!
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                          Resident 1265933

                          Verified Resident 2024

                          8/3/2024

                          Apartments are spacious, but the parking policy is not ideal. They have a very strict parking policy that does result in vehicles being towed. The apartments are pretty spacious but could be better maintained.

                            Manager

                            8/7/2024

                            Avana Oak Mill
                            Thanks for taking the time to give us this feedback! We appreciate you. It's our pleasure to assist! Let us know if anything else comes up, and take care.

                            Updated Review

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                            Resident 536970

                            Verified Resident 2022 - 2024

                            8/3/2024

                            N/A GREAT - I don't have anything to report. I'm at work and don't have time to send a long 201 character reply. If we have nothing to say, why are we required to do so? Please take this portion away. Thank you!

                              Manager

                              8/7/2024

                              Avana Oak Mill
                              Thank you so much for the 5 star positive review! We'll be sure to let the rest of the team know, too.

                              Updated Review

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                              Resident 933135

                              Verified Resident 2016 - 2023

                              1/11/2024

                              i am overall satisficed with my living experience here.......................................................

                                Manager

                                1/19/2024

                                Avana Oak Mill
                                Thank you for your positive review! We are glad to hear you are happy here! Please let us know if you need anything.
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                                Resident 1198731

                                Verified Resident 2023

                                11/12/2023

                                Been living here one year and will probably renew my lease starting to feel like home no real issues living here and getting things fixed seems to be easy and they take care of it usually within 2 days

                                  Manager

                                  11/15/2023

                                  Avana Oak Mill
                                  Thank you so much for your positive comments about Avana Oak Mill! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                                  Review Author Icon

                                  Resident 1191289

                                  Verified Resident 2023

                                  10/20/2023

                                  Maintenance service requests were being taken care promptly and a follow email how the request was performed to ensure the satisfaction of the residents. The front desk people are very attentive and willing to help.

                                    Manager

                                    10/22/2023

                                    Avana Oak Mill
                                    Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                    Review Author Icon

                                    Resident 1170777

                                    Verified Resident 2023

                                    8/16/2023

                                    Would not recommend. I have been living here for less than a week and there are cockroaches. Also, the remodeling they did is super cheap and it is giving "landlord special". I cant believe i am paying $2200 to live with ROACHES. I am not talking about outside roaches. I am talking about the roaches that come from dirty neighbors. I never had a pest problem EVER in the past. this is my first apartment. SO disappointed, trauamatized, and scared for my life that i will see a roach when i go in my kitchen. I do not leave food in my kitchen out of fear. this is the worst that has ever happened to me

                                      Manager

                                      8/18/2023

                                      Avana Oak Mill
                                      Hello! We are sorry to hear about your recent experience. Please contact us directly at the office at 240.618.3461 so we can address these matters. Thank you!

                                      Updated Review

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                                      Resident 1089077

                                      Verified Resident 2017 - 2023

                                      7/6/2023

                                      Great place and amazing staff! Have lived here for over 6 years now and it just keeps getting better and better. Thank you for everything you've done over the years!!! Super excited for all that will be to come!

                                        Manager

                                        7/7/2023

                                        Avana Oak Mill
                                        Hi, thank you so much for your positive comments about Avana Oak Mill! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                                        Review Author Icon

                                        anonymous

                                        Resident 2021 - 2023

                                        5/19/2023

                                        One of the best person with this company on the maintenance team is"Jared" He is approachable, respectful very prompt and get things done. I've had a few maintenance request and I've ask for him personally because I know he will get the job done in a timely manner. Jared is an asset to the maintenance department.

                                          Manager

                                          5/24/2023

                                          Avana Oak Mill
                                          We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
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                                          Resident 1140821

                                          Verified Resident 2023

                                          5/15/2023

                                          Quiet place but do not like when people park there big trucks between compact cars and block your driver side to where you can’t get in your car but other then that property is clean well kept up overall

                                            Manager

                                            5/16/2023

                                            Avana Oak Mill
                                            Hello! Your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take care!

                                            Updated Review

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                                            Resident 987533

                                            Verified Resident 2021 - 2023

                                            5/4/2023

                                            For the cost of rent the proper should have a party room/ lounge area for tenant to be able to use. On the website it state that the property has a lounge area. It’s a good property, for my first apartment and living on my own I am very pleased and feel safe.

                                              Manager

                                              5/5/2023

                                              Avana Oak Mill
                                              Thank you again for taking the time to give us a review. We do have an office/clubhouse, but it is currently under renovation. We are hoping to open it again in the next couple weeks! We hope you have a great day!
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                                              Resident 1134464

                                              Verified Resident 2019 - 2023

                                              4/25/2023

                                              I'm Conformable residing here at Avanna Oak Mill Apts. I feel very blessed to live in this community where I'm walking distance to everything from hospital, bank, fast food and Wal-Mart. Thank you for having me as a tenant.

                                                Manager

                                                4/27/2023

                                                Avana Oak Mill
                                                Thank you again for taking the time to let us know how much you love it here. We hope you have a great day!
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                                                Resident 1133709

                                                Verified Resident 2021 - 2023

                                                4/22/2023

                                                Great environment the office staff is friendly and helpful. Maintenance staff is helpful and efficient. Great environment the office staff is friendly and helpful. Maintenance staff is helpful and efficient

                                                  Manager

                                                  4/24/2023

                                                  Avana Oak Mill
                                                  We are so happy to read such a great review about Avana Oak Mill! Please let us know if there is anything else we can do for you; we are more than happy to help!
                                                  Review Author Icon

                                                  Resident 1132843

                                                  Verified Resident 2014 - 2023

                                                  4/19/2023

                                                  I expected that one guy come in Monday morning and he came in my apt on Monday morning. Thank you for what he completed. And Also, if it is possible, I want to know what day and what time they can come in next time.

                                                    Manager

                                                    4/20/2023

                                                    Avana Oak Mill
                                                    Hi! we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    One Bedroom One Bath (706 SF)

                                                    1 Bed, 1 Bath | 706 sq. ft.

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Two Bedroom One Bath (887 SF)

                                                    2 Beds, 1 Bath | 887 sq. ft.

                                                    $1,886 - $2,343

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Two Bedroom Two Bath (1013 SF)

                                                    2 Beds, 2 Baths | 1,013 sq. ft.

                                                    $2,283 - $2,426

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Two Bedroom Two Bath (937 SF)

                                                    2 Beds, 2 Baths | 937 sq. ft.

                                                    See Floor Plan Details

                                                    Two Bedroom Two Bath (942 SF)

                                                    2 Beds, 2 Baths | 942 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    3.9

                                                    Grounds

                                                    4.1

                                                    Safety

                                                    4.1

                                                    Office Staff

                                                    4.4

                                                    Maintenance

                                                    4.4

                                                    Neighborhood

                                                    4.9

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B

                                                    Number of reviews in the past 365 days

                                                    17

                                                    Manager’s Review Engagement

                                                    A-

                                                    Percentage of reviews responded to

                                                    82.35%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    4.06 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Pets
                                                    • Dogs Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Animal type not listed Allowed
                                                    Other
                                                    • 24-Hour Fitness Center with Yoga Center and Free Weights
                                                    • Balcony
                                                    • Black or White Appliances
                                                    • Dog Park
                                                    • One and Two Bedroom Apartments
                                                    • Pets Allowed
                                                    • Playground
                                                    • Resident Lounge and Business Center
                                                    • Resort Style Swimming Pool
                                                    • Spacious Closets and Linen Closets
                                                    • Spacious Poolside Kitchen with Grilling Stations
                                                    • Well Equipped Kitchen with Oak Cabinetry
                                                    • Wooded View
                                                    Show Less
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                                                    Leasing

                                                    At Avana Oak Mill, discover spacious one- and two-bedroom pet-friendly apartment homes in Germantown, MD just moments from Washington, DC. After a long day, come home to a space that s in tune with you. Enjoy cooking up a gourmet meal in your spacious kitchen and dine alfresco on your private patio or balcony. Head out and make a stop at our private dog park with your furry friend or go for a swim in our resort-style swimming pool. From a cozy day at home to an exciting night in the city, find everything you need and more here at Avana Oak Mill.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3471

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Avana Oak Mill Rated?
                                                    Based on 282 number of votes by renters, Avana Oak Mill is currently rated 3.6 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Avana Oak Mill?
                                                    Avana Oak Mill is rated 4.1/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Avana Oak Mill is rated 4.4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Avana Oak Mill?
                                                    Avana Oak Mill is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    How safe is Avana Oak Mill?
                                                    Avana Oak Mill is rated 4.1/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Avana Oak Mill is rated 4.9/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Avana Oak Mill?
                                                    Avana Oak Mill is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 82.3529% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 4.06 days to their community reviews in the past year.
                                                    Who manages Avana Oak Mill?
                                                    Greystar
                                                    What is the pet policy at Avana Oak Mill?
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Animal type not listed Allowed
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    October 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Avana Oak Mill is a 706 - 1,013 sq. ft. apartment in Germantown in zip code 20876. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,886 - $2,426. Nearby cities include Montgomery Village, Clarksburg, Gaithersburg, North Potomac, Derwood, Damascus, Rockville, Urbana, Potomac, Olney, North Bethesda, Potomac Falls, and Sterling.

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