Review History for Verified Resident 880659

I have worked in property management and real estate and because of that I am very diligent about reading reviews, visiting the property and just making sure I get a good vibe from the leasing staff. I thought that I had a made a good decision, but now I see that I have not! I have been living at The Remy for 12 months in February and I unfortunately signed a 16-month lease which I am regretting. At first glance the building is beautiful, the lobby smells wonderful and the staff are all smiles and super helpful. All of that couldn’t be the furthest from the truth. The lack of upkeep of the building amenities show once you try to enjoy the spaces, the staff are not responsive, and it is not safe. For instance: There are no cue tips on the sticks to play pool, All the TV’s never work at the same time, The remote malfunctions and you are not able to turn the channel, The floorboards are dirty and peeling, The cinema room tv/remote are ALWAYS broken!!!! When watching a movie, the room shakes so bad from the terrible subwoofer they have placed inside of a cabinet. Oh, you read that right! Let’s get to the safety aspect of the building, shall we?! Most often no one is down at the concierge desk (community host) so people trail behind others into the building. All the “luxury” apartment buildings that I worked in have had 24-hour concierge. For this reason I went down one evening to get a package out of the kiosk and there was some man just standing back by the mailboxes and when he saw me he moved around the next corner and then another corner so I would not see him. Safe? Oh, I guess I am supposed to call the police right when there are a million of “FUNCTIONING” cameras around right? But whose watching them? Another instance there was a man laid out in the gaming room on my floor with cans of beer in the same outfit day after day for weeks. I called down to the office because due to COVID you must make an appointment to speak with the community manager or assistant manager. I did that and told the leasing consultant that it was urgent that I spoke to her and did I get a response? You guessed it…. NOPE! I had to call back down before the end of the day to still not get the property manager but to relay the information. There are supposedly working cameras inside of those rooms. I doubt it! I had to give her time frames when it was happening, and she even went as far as to tell me to take a picture next time or call the police. WTF? This is supposed to be a locked amenity on the floor. How do you think he is getting into this room ma’am? A resident is letting him in the room, or he is a resident that needs to go and lay down in his home and not in an amenity space. We had to one day physically stop them from leaving for the evening to come upstairs and address this issue with him still in the room. They sent an email letting us know that he was a resident and that they have “discussed the proper usage of those rooms for all residents and they will be more mindful”. I guess that he was mindful the next few weeks we seen him in there after that conversation. You will move into this building and you will pay for parking (which I advise against). We pay $110 for two cars and daily you will see residents that live in this building that will park in the unmarked spaces (guest parking) and not have to pay a thing. When we moved into this building there was supposed to be towing of vehicles that do not pay for parking and I have witnessed it but once COVID hit in March it was a free for all! People were parking wherever they wanted and there was no consequence but the residents that are still paying for parking constantly is unfair. They could have suspended the fee for paying resident but instead we get threatened and we must continue to pay for parking while they continue to do an “audit” of the cars. How are you going to do that when there is barely ever anyone here and the own community manager is never walking the floors or property? Bottom line: You can get way better from somewhere else for the same price. The staff are unresponsive, and you can send a follow up email and they will make up some excuse that it ended up in their junk folder, the HVAC system is so loud your guest will jump from it cutting on and I could literally go on and on. I am still waiting to receive an email back from my community manger, Jaymie Martin, who was supposed to return on the 4th of January and reach out to me for a face to face meeting.