I have recently experienced a very unprofessional conversation with the Office Manager Carl at the Drawbridge Apartments East. He called me Saturday on June 1, 2024 at 9:22am. Which is not the business hours. To discuss a balance of incorrect fees on my Flex App. His arrogant, sarcastic tone was unacceptable. I sent a email to Juanita Walker earlier today and called three times and have not heard or received a reply by email. I have only lived here about 7 months. And as of now I am seriously considering not renewing my Lease.
Manager
6/4/2024
Drawbridge Apartments East
Thank you for your review of Drawbridge Apartments East. Starting June 1st our office began new hours including Saturdays from 9 AM to 3 PM, there will occasionally be Saturdays that we are closed, but we are now open to assist prospects and residents on Saturdays. We will continue to work residents who bring issues to our attention to find resolutions as we can. Thank you again, Drawbridge Apartments Management