Review History for MARY424

Lexington Village Apartments


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MARY424

Resident ā€¢ 2017

2/15/2017

I have been here for 5 months im start off by saying plz save yourself the money n effort n dnt rent here im sorry i had to take this issue to the Internet but they want help you no ther way. Ok like i said ive been here a lil over 5months the leasing staff especially the manager are rude nasty attitude individuals. My oven broke over 2months ago i have called place work orders n all n no help what so ever. When u call to see whats going on they say things like o the manager not n n its under warranty i price the piece myself at home depot n it barely cost 20 dollars they kept avoiding me so i took it here i want to call corp but cnt find the number. I pay my rent on time n all n still they treat u with no respect stating they cnt replace it or i have to wait on the leasing manager to ok it but when u talk to her the attitude ahe has is ridiculous, this is y im not renewing my lease u would think at 825 a month for a 1 bdrm u would get prompt respectable service not here so dnt waste the time lookin into these bcuz the staff not all but the majority or nasty n rude o then it hidden fee so i pay like 840 a month but u want know that until u sign ur lease. O n they make u sign a bed bug release form so if bed bugs so happen to come from another apt u have no chance of help recovering or moving into a different building. The heat they cut on when its hot out when it cold like now my heat dnt kick on till at least 7pm on a good day. So my advice to anyone is to look so where else bcuz im definitely out of here when my least end. O yea n about that u have to give a 3months notice before u move out or they automatically resign ur lease for u bcuz u didnt tell them 3months n advance.!!!!!!! All thats reading this have a good day
    Manager

    3/2/2017

    Lexington Village Apartments
    Hello Mary, Thank you very much for taking the time to leave a review. We always appreciate all feedback, whether it is positive or negative. I'm sorry to hear that you haven't had the best interactions with our staff and that you are not satisfied with the completion of your work order. We pride ourselves on our customer service, so I am very concerned about your experience. If you would call the office at (248) 585-4010 or email me at [email protected], I would love to discuss your specific situation in further detail. We take pest issues very seriously, which is why we require all residents to sign an addendum before moving in stating that they are not bringing any pests with them. This is not something we would want any of our residents to experience. Michigan is one of the top three states in prevalence for this issue, which is why we take such precautions. If you weren't previously aware, this type of bug can be acquired anywhere including restaurants, stores, hotels, etc. This is why we educate residents about the issue. We follow Michigan law as it pertains to turning on the boiler heat system. Please keep in mind that if you experience a maintenance emergency such as your heat not working, there is an Emergency Maintenance phone number available for all of our residents to use after office hours and on the weekends. Have you previously alerted us about any issues with your heating? Our community requires a 60 day written notice if you do not to intend to stay, which is outlined in the signed lease agreement. Again, I'd love the opportunity to discuss your specific experience with you. Please contact me as soon as you have a chance. Sincerely, Debbie Wisterman Lexington Village Property Manager

    Review 84 out of 209

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    Lexington Village Apartments

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