The Luxe of Southaven

Resident 1279611

Verified Resident • 2024

Horrible ! Water leaks all over the unit from the kitchen to the bathrooms. Mold in my unit that been begging to get fixed. Rent is extremely high for those mediocre apartments . Water damage all throughout unit. Flooded the second day living there I hate it

Resident 1275055

Verified Resident • 2021 - 2024

From the beginning of the move somethings where ever completed it was supposed to be a newly renovated apartment..and we had a water leak that last for months due to the lack of concern when we reported and how long to took to repair the leak was from the within the wall of the complex also we ask to be test for mold ..that never happen most recentlynthisnyear before signing a new lease we were promised new carpet that never happened also we had a infestation of gnats ..we reported it and were told they would spray our building never happened..

Resident 1271753

Verified Resident • 2021 - 2024

Not so friendly office staff, hard to get important matters handled, especially in a respectful manner. Hard to get any maintenance. The taxed credited apartments aren't a priority, its hard to get truthful answers about issues and you will receive the run a round every time.

Resident 1271743

Verified Resident • 2023 - 2024

Please dont use these fools. Pluse they they makijg ne type too much. I said thway i said. I wish i wojkd habe never uswd them. It was a eaist if time and i have things to see and peolle to do.

Resident 1257906

Verified Resident • 2023 - 2024

My experience here so far is good. From the beginning of the application process I felt welcomed by staff. I have made the Luxe of Southaven my home. It is quiet, peaceful and lots of activities offered by staff to meet and greet neighbors.

Resident 1257850

Verified Resident • 2021 - 2024

The community was nice the first year but after it has went down greatly. There are too many kids and not enough parking spaces to accommodate the actual tenants that pay rent. Too many outside visitors staying over at night. I'm not happy and will not be renewing another year.

Resident 1257003

Verified Resident • 2023 - 2024

Great quiet Community. Very pleased with the space and immunities, Nice balcony space! I love the Bathrooms. I would loved to have garbage disposal along with garbage valet. Friendly staff. Average Maint, floor installing keeps coming up, and few roach invasions. Exercise room bathroom can use few Maintance also.

Resident 1252150

Verified Resident • 2020 - 2024

This has been a very great place to stay love the staff where am staying is quiet great neighbors and nice always speaking no crime very close to mall been here a long time and have enjoyed being here

anonymous

Resident • 2023 - 2024

This is NOW Do y’all know y’all trapping the mold spores in unable to air which now y’all will have carbon dioxide now.. Your entire company is horrible greedy gremlins. Shut it DOWN Move the people!! Have your company notify everyone that lives in this unit? No you haven’t

Resident 1130151

Verified Resident • 2022 - 2024

I'm very satisfied with the inside of my apartment. It's very quiet in my building. My problem is people come park at the back and throw trash out. We don't have bushes in the front of my apartment. It's like they don't care because we are on the back. I think the back should look like the front. I pick up trash and keep it clean myself. If I'm living somewhere I want it to look nice.

Resident 1241396

Verified Resident • 2023 - 2024

The community will be a whole lot better if tenants will tend to their animals like they should and also have respect for their neighbors they will hurry up and cover things up with paint just to move you in my apartment is horrible for the cost of rent I am paying they need to do a lot better with that

Resident 1239332

Verified Resident • 2023 - 2024

Apartments are nice and the rent is somewhat reasonable. The building need improvements/repairs to the exterior which includes replacement of missing or damaged vinyl siding, shingles and overhangs. There are issues with household garbage piling up at the compactors on weekends which causes trash to be blown all over the areas surrounding them. The landscaping needs improvements, missing or dead shrubs. Overall, it's really not a bad community to live in, it's pretty quiet with the occasional loud music coming from traffic entering and exiting the apartment complex.

Resident 1233193

Verified Resident • 2018 - 2024

Staff always changing. When it was snowing water was shut off and the staff was in inconsiderate about it. We need a gated community and better staffing. It feels as if they only care about money. No changes.

Resident 1227130

Verified Resident • 2023 - 2024

Things have improved with maintenance. The response time is much faster. Between 6 to 24 hours. The management office has revamped. They have always been friendly and attentive to my needs. They are doing more to connect with the residents.

Resident 1225209

Verified Resident • 2023 - 2024

I haven't been given a mail key and I moved in back in August of 2023 and it's currently February 2024. The office has been informed numerous times about the fact that we still don't have a mail key. The lack of water during the ice storm was extremely frustrating considering the fact that we were out of water for an entire week.

Resident 1224284

Verified Resident • 2018 - 2024

The community is very quiet. A place where kids can play and have fun. The apartments is spacious and WAS very nice. My only problem here is maintenance DONT FIX ANYTHING. I've complained about my air, my dishwasher(that I've only used once), my doors that was damage doing the ice storm back in 2021 bc my ceiling collapsed, my hallway was damage from water, walls paint was damage, and I have yet to get anything done. I'm never behind on rent but I can't ever get anything fixed.

Resident 1219000

Verified Resident • 2011 - 2024

I hate it here! The water has been off for the last six days and all I get is that the pipes are frozen and there's nothing they can do about it! You could've gotten the warmers out to warm the pipes! Just a damn mess

anonymous

Resident • 2023

Great staff with great service

Great customer service from all the staff members. They most definitely know how to accommodate their potential residents, very kind, polite and helpful without the process. The units are nicely renovated and to my liking. Thanks guys!!!

Resident 1204022

Verified Resident • 2015 - 2023

Use to be a very nice place to live. Quiet, maintenance requests done in a timely manner. Now maintenance requests you have to call 2 or more times and then they may not have the parts to fix the issue.

Resident 1189534

Verified Resident • 2023

The office personnel doesn't give accurate information to potential and current residents. They are saying anything just to get these units occupied. Once approved they put you in whatever unit available, not the unit you requested. I have been waiting for the maintenance team to fix the broken wire rack in my unit since I moved in,in March 2023. It still isn't fixed. My clothes are on the floor. They are dishonest individuals. You tell them when you are going to pay your rent, they say they will not file on you, they are going to notate your account- and they still file on you.

Resident 1189532

Verified Resident • 2013 - 2023

When I first move here in 2010 it was a great place to stay now I wouldn't recommend anyone to stay here now . I have to pay the upgrade rent staying in an old apartment.Can't get anything repaired. Staff be ruded and unprofessional

Resident 1185302

Verified Resident • 2023

Not good, support takes weeks or longer. Often charged for things I don't owe and they take months to remove those charges while threatening eviction. Do not recommend living with Beztak. 1st and last time renting with them.

Resident 1183295

Verified Resident • 2023

Mi experiencia en cuanto a lo administrativo y algunos vecinos ha sido muy desagradable. Siento decirlo, pero no me siento bien viviendo aqu? el ambiente es muy pesado. Solo espero cumplir mi a?o y go.

Resident 1168415

Verified Resident • 2020 - 2023

Always clean and neat great and friendly staff. The office staff is always smiling and ready to help. The maintenance men are always on top of their job. It has been a great honor to be a resident here.