Review History for anonymous

The Aventine Asheville


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anonymous

prospective ā€¢ Visited 2015

11/20/2015

I've worked in a lot of places and NEVER have I been treated with the sheer amount of disrespect the staff that is currently (6:30 pm 11-20-15) working at this location just gave. I am in a company vehicle, with ID badges hanging from lanyards on my neck. I simply asked if it was ok to wait in the lobby while my company finished up paperwork with a tenant on the 4th floor. It is currently 37 outside, not freezing but chilly. The domineering looks and 37 questions ended with a strained yes you can use our lobby. I replied I'd rather not. I'm clean cut and ladies tell me I'm quite handsome. Clean clothes, white teeth etc. it was not my appearance. I certainly would hate to live in a place that I would have to deal with this person on a daily basis.
Manager

12/4/2015

The Aventine Asheville
Hello, I would like to take a moment to respond to your experience while visiting our community. I have had an opportunity to speak with the onsite team members who were present during your visit. I would like to extend the same courtesy to you and discuss this matter further. The nature of our business is to gather information and also assess our clients needs. Although, I realize you were visiting a resident at our community, our staff was following proper company guidelines and procedures by inquiring about your needs. We strictly adhere to all Fair Housing guidelines and the questions you were asked were appropriate in the context of your visit. Please contact me at (828) 621-2929 or [email protected] if you would like to discuss this matter further. Your feedback only helps us improve our customer service and guest relations. Respectfully, Community Manager

Review 88 out of 91

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