Hello,
I would like to take a moment to respond to your experience while visiting our community. I have had an opportunity to speak with the onsite team members who were present during your visit. I would like to extend the same courtesy to you and discuss this matter further. The nature of our business is to gather information and also assess our clients needs. Although, I realize you were visiting a resident at our community, our staff was following proper company guidelines and procedures by inquiring about your needs. We strictly adhere to all Fair Housing guidelines and the questions you were asked were appropriate in the context of your visit. Please contact me at (828) 621-2929 or
[email protected] if you would like to discuss this matter further. Your feedback only helps us improve our customer service and guest relations.
Respectfully,
Community Manager