Review History for anonymous

The Aventine Asheville


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anonymous

Resident ā€¢ 2021

1/18/2021

The neighborhood, staff, and amenities are great. What I don't like is having my rent increase every year in an already expensive apartment. We went from no pet rent to paying $15/mo one year and now they want to bump it to $20/mo. Their explanation for charging pet rent was basically "other apartment complexes are doing it so now we are too" (I chose this apartment because of the fact that they didn't charge pet rent when I moved in) I have a cat so the so called pet amenities that we are paying for, my cat doesn't even use! The "dog park" is the size of a closet and the one that's actually big enough for dogs to play in is a damn pond and it's been that way for 2 years!. There's no mention of them fixing it, it just says "dog park closed." The trash fee is going from $25/mo to $30. Half the time the trash isn't even picked up because they take off every single holiday. Major holidays I get but they take off for small holidays too. So you may only get your trash taken 2 times one week because of holidays and the weekend. I will not be renewing my lease. Why pay $1300/month for 2 bed 1 bath when I can rent a 3 bed 2 bath house for the same price! Good riddance.
    Manager

    1/19/2021

    The Aventine Asheville
    Hello, thank you for bringing your concerns to our attention. Please know we do our best to ensure our residents are receiving the best in apartment living and are sorry if your experience has changed in our community over time. Never hesitate to reach out to our office if you have any questions or concerns. We're always ready and happy to assist you.
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    anonymous

    Resident ā€¢ 2020

    5/16/2020

    Honestly, me and my husband were a little apprehensive when first reading so many negative reviews from years before; however, our expectations were exceeded. They have really improved maintenance of the grounds and responding to requests, as well as making sure residents comply with noise levels and helping keep the grounds clean. The only negative thing I have to say is that the mandatory trash fee is absurd, I think it should be optional. Especially when there have been times that they don't pick up trash both the day before and after a holiday so I'm paying $25/month when trash is only picked up 75% of the time. Also, they started charging pet rent this year and the letter basically said that they are charging because everyone else is, that's ridiculous. We already paid a $300 deposit that doesn't go towards any damages and I have a cat so my cat doesn't use the "pet park" amenities if you can call it that. It's barely a park. The bigger pet park that can actually fit more than 3 dogs comfortably is currently a pond because it's flooded with water and has been closed for going on 2 years that me and my husband have stayed here. Other than those couple complaints I've enjoyed staying here and they always have events and food trucks come for residents which is nice. If you can get past these things it's a great place to stay and awesome location.
      Manager

      5/17/2020

      The Aventine Asheville
      We appreciate you taking the time to share this feedback of our community. Although we're pleased to read that you've been enjoying certain aspects of your stay, we're disappointed to read that we've fallen short of expectations in other areas. We'd like to learn more about what we can do to better accommodate you, so we encourage you to reach out to us directly about any concerns you may have, thank you.

      Review 73 out of 91

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