I had an animal in my ceiling that would come in and out for over 3 months and nothing was done. I filed several complaints and talked to multiple managers. They always told me to give them some more time. They were renewing some contract, but it has been over three months for them to patch a hole and set a trap! Completely unacceptable especially considering that I cannot sleep in my bedroom because the animal is so noisy. There has been terrible management of this problem, and it is my understanding that several other tenants have this same issue.