I move into Phillip Chatham Pointe into a two-bedroom apartment on February 28, 2016, the biggest mistake of my life.
When I move into my apartment there was a team of people managing the property. Jodie Bell was the manager and she was great. Two weeks later there was a new managing team.
After two weeks living on the apartment I start experiencing issues:
1. The garbage collection is disgusting, they call it "Valet Garbage" this includes tenants living a garbage bag on a plastic container at the door of their apartments, the apartments are not outdoors they are like a hotel so most morning I have to walk through the hall way of the four floor through a bunch of stinky garbage bags.
2. The dryer install in the apartment was a gas dryer even they know that there are no gas lines on these apartments.
3. The administration of these apartments is useless and completely incompetent.
4. Like mention above there is this young girl that work there I think her name is Jessica she has no idea about the leasing business or what customer service means. I got upset because of their lack of knowledge, she threat me by calling 911 like I was committing a crime or something.
5. I move in because Jody Bell (property manager) told me that I did not have to pay a security deposit. Three months later into my six months lease the new office is charging me a security deposit of $250 with legal threats.
6. The month of June 2016 I came to pay the rent on the 6th day of the month so I had to pay a late fee. I went into the office and ask Jessica how much I owed. She could not give me and answer. She could not answer me that the late fee was %5, neither she knew how much was my monthly rent. Something she should know by default.
7. Also, for three months they failed to charge for the garage I am renting, this people are completely oblivious and have no idea about what is going on.
8. They lack complete common sense or customer service experience. Today I have paid my June 2016 rent, garage, and 5% later fee, as well as the rent of the garage for the months of April, May 2016 which they
Thank God I only engage on a 6 months lease so I will be able to move out in August. I will not recommend these apartments to my worse enemy. Cannot wait to be out of here!!!
