#8,060 #188 #655

What is epIQ?

MAA Reserve

2720 South Boulevard, Charlotte, NC 28209
(383 Reviews)
$1,248 - $4,538/mo

Move-In Specials

Lease Now for 1 month free! Certain exclusions may apply.

Reviews

3.9 rating

383 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Resident 803403

Verified Resident ā€¢ 2018 - 2020

8/13/2020

I've enjoyed living here over the past few years. Staff is typically helpful and maintenance has always been great. I think the units are overpriced based on the surrounding area and people do not pick up after their dogs enough, but those are my only complaints now that the flooding in the garage has been taken care of. It's a great community for YPs who want a bit of luxury without sacrificing fun.

    Manager

    8/17/2020

    MAA Reserve
    Hi, we are very happy to have provided you with such an enjoyable living experience! Thank you so much again for your feedback! We hope you have a great day!
    Review Author Icon

    Resident 797376

    Verified Resident ā€¢ 2020

    7/28/2020

    I just recently moved into my apartment and it is beautiful! The apartment was very clean, appliances are up to date. Very close to the light rail, many restaurants, and right across from Harris Teeter. Fairly easy to find parking on your floor as well.

      Manager

      7/30/2020

      MAA Reserve
      Thank you so much for the positive review! We are glad to hear you are enjoying your new home!
      Review Author Icon

      Resident 792954

      Verified Resident ā€¢ 2020

      7/18/2020

      Amber the property manager is amazing! Very helpful. Property is quiet, dog friendly and clean. Easy move in (I did everything virtually) and was exactly as shown in video. They are actively following social distancing.

        Manager

        7/22/2020

        MAA Reserve
        We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
        Review Author Icon

        Resident 790353

        Verified Resident ā€¢ 2020

        7/13/2020

        So far so good. Internet service is a little slow for the standard plan, but that's the only issue I've noticed. Pool and amenities are great, but due to Covid they cannot be used which is a bummer as well.

          Manager

          7/15/2020

          MAA Reserve
          Hello, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
          Review Author Icon

          Resident 786187

          Verified Resident ā€¢ 2020

          7/1/2020

          Currently my experience has been pretty good with the overall apartment the issue is with the leasing consultants that are at the front desk that needs severe training in customer service and how to answer questions.

            Manager

            7/13/2020

            MAA Reserve
            It's upsetting to hear that you did not receive the top-notch customer service we strive to provide. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at [email protected] and allow us 48 business hours to respond so we can discuss your experience further.
            Review Author Icon

            Resident 781329

            Verified Resident ā€¢ 2020

            6/18/2020

            I love Colonial Reserve. Move in was an easy process and I'm happy where I am! Maintain exec requests are handled quickly and the common areas are kept clean. I'm excited for the gym to open once it's safe as well!

              Manager

              6/25/2020

              MAA Reserve
              Thank you for taking the time to let us know how we did. We hope you have a great day!
              Review Author Icon

              Resident 777312

              Verified Resident ā€¢ 2020

              6/8/2020

              I like the complex so far, it can just be confusing sometimes, and seems hard for family or friends to be able to come up to your place. I have experienced that some doors do not work or are not unlocked at any time, but I don't know if it's related to COVID.

                Manager

                6/15/2020

                MAA Reserve
                Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
                Review Author Icon

                Resident 762430

                Verified Resident ā€¢ 2019 - 2020

                3/25/2020

                Although it's not as updated/new as many southend properties, I like that it's more quiet (but still social). The price is pretty high for apartment size and condition, but overall I've had a good experience. The staff is friendly.

                  Manager

                  3/26/2020

                  MAA Reserve
                  Thank you for sharing your experience with us. Your feedback helps us improve and we would like to learn more about how we can exceed our residents' expectations. If you'd be willing to connect, please contact us at [email protected] and allow us 48 business hours to respond.
                  Review Author Icon

                  Resident 762795

                  Verified Resident ā€¢ 2019 - 2020

                  3/23/2020

                  This community has been a great place to live just starting off in my career. For the price point, the apartment is spacious and has nice finishes. The amenities are great and the other residents are friendly. My only complaint is residents with animals need to clean up after their pets.

                    Manager

                    3/24/2020

                    MAA Reserve
                    Thank you for sharing your experience. We would like to connect with you to discuss your feedback further. Please reach out to us at [email protected] and allow 48 business hours for a response.
                    Review Author Icon

                    Resident 649721

                    Verified Resident ā€¢ 2018 - 2020

                    3/13/2020

                    The office staff are professional and generally do their best to try and solve problems including package delivery issues, security issues, etc. Maintenance staff is very responsive. The tenants are the main problem - many don't pick up after their dogs and many ignore the trash cans. The staff sends notices but the problem has gotten worse since we've lived here. Also, the South Blvd side apartments get all the noise from traffic - motorcycles and emergency vehicles being extremely loud.

                      Manager

                      3/14/2020

                      MAA Reserve
                      Thank you for sharing your experience with us. Your feedback helps us improve and we would like to learn more about how we can exceed our residents' expectations. If you'd be willing to connect, please contact us at [email protected] and allow us 48 business hours to respond.
                      Review Author Icon

                      Resident 762542

                      Verified Resident ā€¢ 2018 - 2020

                      2/20/2020

                      This community has been very pleasant in terms of the office staff and maintenance staff. They have all always been very helpful and friendly. I also enjoy the community events the staff puts together as I feel that the people who live here are mostly willing to participate. I also enjoy the look of my apartment and the updates look. I also appreciate the new smart home features we now have. I have no major complaints other than I hope that rent does not continue to raise too much.

                        Manager

                        2/21/2020

                        MAA Reserve
                        Thank you for taking the time to leave a review!
                        Review Author Icon

                        Resident 763253

                        Verified Resident ā€¢ 2020

                        2/11/2020

                        The staff at Colonial Reserve are extremely helpful and friendly. The community has great amenities, including a dog park. The units are beautiful with updated kitchens and bathrooms. The interior doesn't even feel like a rental!

                          Manager

                          2/12/2020

                          MAA Reserve
                          Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
                          Review Author Icon

                          Resident 763186

                          Verified Resident ā€¢ 2019 - 2020

                          2/5/2020

                          Great place to live with a great front office staff that are quick to help with anything! They are always friendly and have a smile. Also a great location that is right on the light rail trail so super close to everything.

                            Manager

                            2/6/2020

                            MAA Reserve
                            We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here!
                            Review Author Icon

                            Resident 573811

                            Verified Resident ā€¢ 2019 - 2020

                            1/27/2020

                            It's been great! Sound proof, clean, great security, great location, great amenities, have 24/7 access. Could have more social events and crack down on towing and the back entrance floods. Could go away with the trash service as well

                              Manager

                              1/28/2020

                              MAA Reserve
                              Thank you for your kind words and this wonderful review!
                              Review Author Icon

                              Resident 726961

                              Verified Resident ā€¢ 2019

                              12/11/2019

                              The units are slightly small but amenities, parking availability, and quality of things such as appliances and granite countertops make up for it. Also- the have preferred employers, so check to see if your employer is in this list you can get a lot of move-in fees waived.

                                Manager

                                12/13/2019

                                MAA Reserve
                                Thank you for your 4-star rating and acknowledgment of our community. Here, you will find modern amenities, superior service, and the best all-around choice to live life your way. Thank you for making us your home and for acknowledging our preferred employer benefits program. We appreciate you taking the time to share your favorable comments!
                                Review Author Icon

                                Resident 721273

                                Verified Resident ā€¢ 2017 - 2019

                                11/26/2019

                                We love colonial! We will be here the length of 3 rentals and have been in many different styles of apartments. We love the staff. They are very accommodating and help with all problems. We are thankful to live in such a wonderful place.

                                  Manager

                                  12/3/2019

                                  MAA Reserve
                                  We value your review as a long-term resident and truly appreciate your taking the time to share your wonderful experience. Thank you for your recognition of our team's phenomenal service and for letting us know how much you love it here.
                                  Review Author Icon

                                  Resident 720039

                                  Verified Resident ā€¢ 2018 - 2019

                                  11/21/2019

                                  It is awful. The leasing office is lazy and does not take care of ongoing issues happening in the community. My neighbor BROKE INTO my apartment and is still living next to me. WHAT? It isn't well kept and there are plenty other options being built in this area DAILY.

                                    Review Author Icon

                                    Resident 713900

                                    Verified Resident ā€¢ 2019

                                    11/4/2019

                                    The community is very close-knit and everyone is super friendly. Move in was very smooth and the leasing office was always willing to help and answer my hundreds of questions. There is a 24/7 gym which is really nice for those that work late or want to work out very early in the morning.

                                      Manager

                                      11/7/2019

                                      MAA Reserve
                                      Hello, thank you so much for your 5-star review! We are thrilled that your move went smoothly and that our team has been able to answer your questions. We're also glad you are enjoying our gym and friendly community. If we can be of service, please let us know. Welcome to your new home!
                                      Review Author Icon

                                      Resident 684108

                                      Verified Resident ā€¢ 2019

                                      8/21/2019

                                      This is a very nice complex. We love the convenience to shopping restaurants, the light rail, and our workplaces. The amenities are very nice, and the staff is great. I would highly recommend to my friends!

                                        Manager

                                        8/26/2019

                                        MAA Reserve
                                        We appreciate your outstanding recommendation! Thank you for sharing your delight in our attentive service, great location, and exceptional amenities. We look forward to serving you for many years to come!
                                        Review Author Icon

                                        Resident 672726

                                        Verified Resident ā€¢ 2019

                                        8/2/2019

                                        The the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the

                                          Manager

                                          8/8/2019

                                          MAA Reserve
                                          We appreciate your complimentary rating. It validates our team's commitment to deliver a superior living experience to our residents. Thank you for taking the time to share your encouraging feedback.
                                          Review Author Icon

                                          Resident 672626

                                          Verified Resident ā€¢ 2019

                                          8/2/2019

                                          I haven't lived here long but so far it's been great. My sister has been living here for 2 years now and she loves it and that's how I came to sign a lease here. Staff is super helpful and nice, they also do a lot for their residents!

                                            Manager

                                            8/8/2019

                                            MAA Reserve
                                            Thank you for your exceptional review! We're super glad to know that you and your sister are our residents. Our staff works hard to deliver superior service and value for residents each day. It is heartening to see how satisfied you already are! Thank you for sharing your appreciation and for making us your home.
                                            Review Author Icon

                                            Resident 654461

                                            Verified Resident ā€¢ 2019

                                            6/19/2019

                                            Apartment itself is nice. The island in the kitchen is great. Grocery store across the street is so convenient. However, the cleanliness of the community leaves much to be desired. I have seen dog feces and urine, spilled drinks and crumbs of food lay in the hallways and elevators for days.

                                              Manager

                                              6/24/2019

                                              MAA Reserve
                                              It is wonderful to know that you are pleased with our convenient location and beautiful apartments. We are disappointed that your enjoyment has been hindered because of some residents choosing not to follow community policies regarding the use and maintenance of the common areas. We will share your observations with the appropriate team members so we can look into this issue. In the meantime, please let us know if there is anything else we can assist you with. Thank you for your review.
                                              Review Author Icon

                                              Resident 643770

                                              Verified Resident ā€¢ 2019

                                              5/22/2019

                                              Nice apartments horrible tech package you're required to pay for. Not completely clean upon move in. Needed to to be cleaned upon request for move in and they still hadn't completed everything before we moved in. Nice location though

                                                Manager

                                                5/25/2019

                                                MAA Reserve
                                                We appreciate your four-star review and are glad you've found our apartment homes and location to be above reproach. However, we are concerned to learn that your home may not have been in perfect condition at move-in. This is certainly not the first impression we aim to make. If there any issues in your home that remain unaddressed, please let us know.
                                                Review Author Icon

                                                Resident 634932

                                                Verified Resident ā€¢ 2019

                                                8/2/2019

                                                I enjoy living here; however the pool can get very over crowded on the weekends to where I cannot use it. I also find beer bottles or cans in the stairwell in addition to old or uneaten food. My apartment is great

                                                  Manager

                                                  5/6/2019

                                                  MAA Reserve
                                                  Our community offers a desirable combination of spacious homes, modern amenities, and easy accessibility. It is great to know that you love your home and everything about it! We're also glad to know that your move-in process was easy. Thank you for sharing your appreciation.
                                                  Review Author Icon

                                                  Resident 238453

                                                  Verified Resident ā€¢ 2018 - 2019

                                                  4/26/2019

                                                  I am new to the area Colonial Reserve was my first apartment I absolutely love living here it's convenient the staff is awesome I recently upgraded my apartment to a loft style and love love love love it the staff made the process seamless I love the resident breakfast it's awesome to have something to look forward to monthly !! I am very ---- when it comes to my place of residence I can honestly say I never had any trouble with parking here or safety it's so convenient here I work from home and I can grocery shop on lunch !! I cannot think of not one con

                                                    Manager

                                                    4/29/2019

                                                    MAA Reserve
                                                    Wow, that's some really high praise! With so many apartment communities to choose from in the area, we aim to offer residents a wide range of amenities and services that allow them to live in peak luxury and comfort. We're delighted to learn that you're so satisfied in your home here! Rest assured we'll continue to go the extra mile to keep you happy.

                                                    Floor Plans & Pricing

                                                    Studio

                                                    01B

                                                    Studio, 1 Bath | 446 sq. ft.

                                                    $1,248 - $2,648

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    01A

                                                    Studio, 1 Bath | 496 sq. ft.

                                                    $1,353 - $2,378

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    11A

                                                    1 Bed, 1 Bath | 705 sq. ft.

                                                    $1,633 - $3,268

                                                    9 Available Units

                                                    See Floor Plan Details

                                                    11D

                                                    1 Bed, 1 Bath | 766 sq. ft.

                                                    $1,623 - $3,213

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    22A

                                                    2 Beds, 2 Baths | 1,017 sq. ft.

                                                    $2,168 - $4,508

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    22B

                                                    2 Beds, 2 Baths | 1,208 sq. ft.

                                                    $2,153 - $4,538

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    22A Alt 1

                                                    2 Beds, 2 Baths | 1,062 sq. ft.

                                                    $2,108 - $3,408

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    22C

                                                    2 Beds, 2 Baths | 1,209 sq. ft.

                                                    $2,288 - $3,588

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    22D

                                                    2 Beds, 2 Baths | 1,227 sq. ft.

                                                    $2,528 - $4,403

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFactsā„¢

                                                    Community epIQ Grade

                                                    B
                                                    B

                                                    Renter Ratings

                                                    B-

                                                    Review Ratings

                                                    Noise

                                                    3.6

                                                    Grounds

                                                    2.8

                                                    Safety

                                                    2.3

                                                    Office Staff

                                                    2.8

                                                    Maintenance

                                                    2.8

                                                    Neighborhood

                                                    4.6

                                                    Survey Ratings

                                                    SatisFactsā„¢ Tour Survey

                                                    SatisFactsā„¢ Move-In Survey

                                                    SatisFactsā„¢ Maintenance Survey

                                                    SatisFactsā„¢ Renewal Survey

                                                    Review Count

                                                    B

                                                    Number of reviews in the past 365 days

                                                    15

                                                    Managerā€™s Review Engagement

                                                    A-

                                                    Percentage of reviews responded to

                                                    80.00%

                                                    Managerā€™s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    6.07 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • EV Car Charging Stations
                                                    • Garage
                                                    • Reserved Parking Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • ADA Accessible
                                                    • AT&T Fiber Optic Internet Available
                                                    • Additional Storage
                                                    • BBQ and Picnic Areas
                                                    • Bike Storage
                                                    • Business Center with Wi-Fi
                                                    • Cabana
                                                    • Climate Controlled Interior Hallways
                                                    • Clubhouse
                                                    • Coffee Bar
                                                    • Community Room with Wi-Fi
                                                    • Controlled Access
                                                    • Convenient to Shopping
                                                    • Courtyard
                                                    • Dog Park
                                                    • Double Oven
                                                    • Elevator
                                                    • Energy Star Appliances
                                                    • Fitness Center
                                                    • Fitness Spa
                                                    • Gated Community
                                                    • Grilling Area
                                                    • Monthly Resident Events
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • On-site Courtesy Officer
                                                    • On-site Manager
                                                    • Outdoor Kitchen Area
                                                    • Package Acceptance
                                                    • Pet Friendly Community with No Breed Restrictions
                                                    • Pet Park
                                                    • Pool
                                                    • Resident Lounge
                                                    • Social Areas
                                                    • Spin Bike Room
                                                    • Storage Space
                                                    • Trash Chute
                                                    • Valet Dry Cleaning Service
                                                    • Valet Trash Service
                                                    • Vaulted Ceilings
                                                    • Wi-Fi Access
                                                    • WiFi in Common Areas
                                                    • Yoga Studio
                                                    • Zen Garden
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find modern luxury in a vibrant neighborhood at MAA Reserve in Charlotte, NC. Our studio, one-bedroom, and two-bedroom apartment homes feature quartz countertops, stainless steel appliances, and kitchen islands. All buildings are non-smoking, and all homes have a washer/dryer included. From our 24-hour gym and yoga studio to the parcel pickup lockers, everything you need is here. Residents love the Oasis Courtyard with hammocks and a grilling area. Reserved parking spots and extra storage are available, and all breeds are welcome in our pet-friendly community. We also offer MAA Smart Homes as an amenity at MAA Reserve. Enjoy remote access, 24/7 customer care, self-monitored security, smart notifications and more. Join our community and enjoy having the Historic South End's famous eclectic dining and shopping right in the neighborhood.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    MAA

                                                    A
                                                    A
                                                    Communities
                                                    298

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is MAA Reserve Rated?
                                                    Based on 383 number of votes by renters, MAA Reserve is currently rated 3.9 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at MAA Reserve?
                                                    MAA Reserve is rated 2.8/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    MAA Reserve is rated 2.8/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    What are noise levels like at MAA Reserve?
                                                    MAA Reserve is rated 3.6/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    How safe is MAA Reserve?
                                                    MAA Reserve is rated 2.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    How satisfied are residents with the neighborhood?
                                                    MAA Reserve is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at MAA Reserve?
                                                    MAA Reserve is rated 2.8/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 80% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 6.07 days to their community reviews in the past year.
                                                    Who manages MAA Reserve?
                                                    MAA
                                                    What is the pet policy at MAA Reserve?
                                                    Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath
                                                    What is the move-in special?
                                                    Lease Now for 1 month free! Certain exclusions may apply.

                                                    October 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    31
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    MAA Reserve is a 446 - 1,227 sq. ft. apartment in Charlotte in zip code 28209. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,248 - $4,538. Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, Belmont, Harrisburg, Huntersville, Indian Trail, Cramerton, Lake Wylie, Fort Mill, Indian Land, and Concord.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.