I have never experienced such a poor and unorganized property management team. [[1.]] THEY WILL OVERCHARGE YOU. Don't live here. If it's too late for you, make sure you double check your bill every month. They overcharged me for utilities that I was already paying through Duke and Piedmont Natural Gas. I had to provide proof of payments and went back and forth several times. Make sure you double check EVERYTHING you are being charged for. [[2.]] THEY DON'T FIX ANY OF THEIR AMENITIES. The gym was broken for MONTHS following a "hurricane" which was really just rain. They constantly said they were working on it with no due date. The tennis courts are complete crap. There are several spots that have warped and bent so you can't play a fair game. Also there is constantly dog poop in the tennis courts because residents use it as a dog park. [[3.]] YOU CANT HAVE GUESTS OVER. If you invite guests over an there are no "guest" parking spots, they will be towed. Their solution is to park off site at something like the Harris Teeter down the street. I have had 2 guests cars towed in the past week and I'm out $375 dollars just for trying to have friends over. [[4.]] PEOPLE WILL STEAL YOUR PACKAGES. They leave the place to receive your packages WIDE OPEN so anyone can walk in and take whatever they want. There is no system for signing in or out. I've lost packages, I know others who have lost packages, because random residents will take what is not theirs. [[5.]] APARTMENTS ARE DATED AND THEY DON'T SHOW YOU THAT. When I toured with my husband, they showed us their nice updated models and we ended up getting this outdated model with ugly fixtures. I actually cried when we moved in because the unit made me feel uncomfortable. [[6.]] THEY DO NOT RESOLVE ISSUES - OR KEEP THEIR WORD. They were days late in getting us our keys. We had to keep pushing back our move in date. Our unit came with a washer and dryer. We waited days for them to install the units when we were told they would be there on our move in date. They are very unorganized and will constantly change between emailing you and calling you with no consistency in communication. Finally, when I went into the office to talk to the property manager, Tiffany, I was crying about a parking issue and the only solution she offered me was to sign my move out papers. She just tried to get rid of me instead of trying to work out a solution. I've NEVER experienced such POOR customer service in my life.
