The management is worst. I had got my car renewal sticker and it was damaged. The management people has told to inspect all the cars for valid stickers, I got a warning sticker mentioned to correct the sticker. Immediately I called the leasing office and explained the situation and also explained that I will correct it once I receive it from DMV and it will take 1 week to reach. The associate who spoke with me forgot and they towed my car, and morning today morning I was shocked to see my car was missing. I went today and explained the leasing office manager she is rude and to hide their associate mistake she told we did not get any intimation. This was a ridiculous incident I have ever seen in any residential community. There was a previous manger Moises who was really good. Now the manger is so irresponsible and rude.
Manager
9/14/2019
The Vinoy at Innovation Park Apartments
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. It appears that there was miscommunication between you and the office staff, and I would like to discuss this with you further. Unfortunately, I was out of the office yesterday, so did not have a chance to address this issue with you while you were here. We would like to work towards a resolution, so if you are willing, please reach out to us at (704) 717-4811, or stop by the Leasing Office, so we can better assist you.
My Best,
Brittany James
Community Manager