Review History for Verified Resident 602178

The Vinoy at Innovation Park Apartments


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Resident 602178

Verified Resident 2019

2/8/2019

I have stayed only for a week now. I cannot say much but the overall experience has been poor. The have a rule they can show only 3 apts on a single day and they can only spend 35 min per visit. I drove for 70 miles for 2 weekends to see and finalize the apartment. Weekends, they have only one person attending to everybody who visits the rental office including the package delivery. The rent is high for the quality of the apartments. The stair railings are broken or rusted. Most of the units are not hardwood or upgraded. They show only the one which are not moving fast. The rental insurance is a pain, they ask so many things to be added to the rental insurance which the insurance company will not do it. I had to wait a week to get my Approval letter. The only document sign software docu- sign software will not work as designed. We had to sign multiple times to get it approved. Unless we sign all the documents we will not get the keys. I has to spend 2 hrs in the rental office to get the keys. The apartment is not technology ready. The internet cable connection works only in the living room. You cannot move your router to a different room to get wifi signal. You need to call the company to get it fixed for extra cost. Some of the rental office employees are rude especially the guy, they won't use their cart to drive along the complex instead make us walk. So keep this mind if you are looking for a unit in this complex.
    Manager

    2/14/2019

    The Vinoy at Innovation Park Apartments
    We are disappointed to hear that you did not have a more positive experience with us at The Vinoy At Innovation park.I would like to get more details about your experience and clear up any miscommunications. We want to make sure you are happy in your new home, and would like to remedy any issues that you may have. You can contact me at 704-717-4811. Thank you, Brittany James Community Manager

    Review 142 out of 273

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