Review History for anonymous

Don’t recommend

We were residents for 4years in various apartments of this community and we vacated the last apartment on 24th April 2022. We waited to hear from the leasing office regarding the final account statement and returning our security deposit. Since we did not hear anything from them we reached out on 10th May and we were told that they forgot to work on it and will get back to us soon. We got an e-mail with our final account statement on 11th May stating refund is due to us and we will receive a refund check to the forwarding address in 30-45 business days. Since we did not receive the check or here from leasing office about this we again E-mailed to Kelsey Ahmed (assistant manager) and Miranda (manager) in June 2022 wondering what is taking so long. She replied to the E-mail stating our refund check is pending RPM approval and she would be able to let us know when we will receive it once it gets approved. Since then we have been trying to follow up with them almost every month through calls or E-mails and every time we get the same answer that they are sorry about the delay and we would receive the refund in 30-45 business days. Many times they even left our E-mails unanswered. Finally, on 4th August we were told that a check has been dispatched one week ago and we will receive it in 30-45days. But we did not receive anything yet so contacted the leasing office on 14th September and she told us that she has requested a new check again. I wonder what is happening and why is it so difficult to issue a simple refund check that its past 4 MONTHS and still we are waiting and following up. This is highly unprofessional and very frustrating. The leasing office people just do the sweet talk but dont really help you out in the issues. They keep changing their words according to thier convinience. They never leave any stone unturned to charge us in case of any damage even if it is not our mistake. The apartment community is atleast 15years old so the countertops and appliances are prone to damage even after being really careful. The underground waterpipes keep breaking down and they take whole day or two to fix it and the water supply is shut off for all that time. A couple of times water was shut off for two days and all the residents had to carry water with tubs and buckets from car wash area. Birds keep nesting in the dryer vents blocking them and our clothes never dried and smelled like birds. We always raised maintenance requests for it and the guy would dig up the whole bird nests from the dryer vent. The maintenance guy told a mesh could be put up to keep the birds from nesting which they never did. If they find any prohibited things in the patio they make sure to fine us. When they do not accept any late payments from the residents or waive off any charges imposed on the residents, how is it acceptable to hold the security deposit UNLAWFULLY for more than 4 MONTHS? We have filed a complaint against the management team in BBB website and if it does not resolve our issue we will not hesitate to do whatever is needed to resolve it.