Very disappointed with my overall experience here at Elevate 54. The overall cleanliness is a concern. First concern is that they have a cleaner come in and then the staff does a walk through prior to you moving in. It makes you wonder how thoroughly they are cleaning and looking at things.
We will start with the most concerning, which was the small shards of glass on the guest room carpet. I'm very grateful that I was cut and not my dog. I'm also grateful that I don't have children. I couldn't imagine if they had been cut by the glass. There were about 8 shards of glass on the carpet. From process of elimination, I'm guessing the previous light fixture had broken and the glass shards were from it as they were located below the light.
I reached out via email to the management company to address my concern and frustration with this experience. I also asked about having it cleaned up. I received an apology for having the experience and they asked for pictures to document. They ignored the question about the responsibility of cleaning it up. So not only did I get cut on glass that was already in the unit I am now responsible for cleaning it up.
There was a lot of dust and some soap scum/sticky residue on both tubs. When bringing this disappointment to the community team, they basically said that they did a walk through and didn't notice it. From the attached picture I don't know how you can miss the large residue on the center of the tub wall.
Again the only response is an apology. When you continue to give an empty apology is that really supposed to fix the situation. The only guidance was to make sure to document it on the move-in inspection.
Here at Elevate54 you are just a number, they do not care about your wellbeing or experience while in their community. Also my rent is $1285 in the Graham apartment layout. I see they are now renting for over $1500 a month. For the amount we are paying this is completely unacceptable.
